Welcome Center Specialist
Prairie State College

Job Info

---

Posting Number:

S0389P

Classification:

Staff

DBM Rating:

B21

Position Title:

Welcome Center Specialist

Position Type:

Support Staff

Status of Position:

Staff - Full Time

Union:

Support Staff

FLSA:

Non Exempt

Position Summary:

Provides knowledgeable information in all areas of communication, regarding College programming and functions, to the public as well as internal personnel. Interacts with campus police, custodial service, physical facilities, instructors and students through the switchboard and counter in a manner providing knowledgeable and efficient service. Works independently and efficiently following predefined procedures with a high degree of accuracy and speed.

Reporting and Supervisory Relationships:

Direct reporting relationship to the Manager, Welcome Center.

Essential Responsibilities:

1. Receives incoming calls at the switchboard, relays calls to proper party as requested.

2. Operates a two-way radio for the receipt and transmittal of messages between switchboard, campus police, physical facilities and custodial services.

3. Takes messages for faculty, other staff and students.

4. Reacts to emergency situations by notifying proper authorities and college personnel.

5. Provides general college information at the counter and via the Welcome Center telephone.

6. Provides keys and cards to various classrooms and labs using a log-in system.


7. Accepts and disburses lost and found items, items from instructors and students to be given to a second party.

8. Operates the computer when needed to assist students in finding classes and instructors.

9. Issues I.D.'s and parking permits to students and staff using necessary computer program.

10. Performs other duties as required or assigned within the scope of the department, consistent with the role of this position.

Working Conditions/Physical Requirements:

Employee is subject to indoor work, protected from weather conditions. Work is sedentary in nature and involves exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently/constantly in order to lift, carry, push, pull or otherwise move objects.

Minimum Qualifications:

1. High school graduate or equivalent. 2. Demonstrated experience as a switchboard operator/receptionist. 3. Bilingual in Spanish 4. Demonstrated ability to work quickly and efficiently, especially in response to emergency situations. 5. Demonstrated excellent verbal communication skills, including ability to use proper grammar with a well-modulated, clear and easily understood voice. 6. Demonstrated typing and computer skills.

Preferred Qualifications:

1. Prior knowledge of the functions and operations of the PSC Welcome Center. 2. Prior exposure to a higher education institution as a student or through work experience. 3. Ability to retain and recall vast amounts of information for dissemination. 4. Associate's Degree or higher in Communication, Public Relations or related field.

Salary:

$38,100 - $57,151

Posting Date:

10/18/2024

Open Until Filled:

Yes

Special Instructions to Applicants:

All applications must be submitted electronically through Prairie State College website

---