Walk-In Customer Representative
Elevance Health

Job Info

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The Walk-In Customer Care Representative is responsible for handling all walk-in customers by responding to inquiries for all lines of business.

How you will make an impact:

• Receives and verifies premium payments.
• Assists customers with information required to make decisions on health care coverage that best meets their needs by explaining benefits and rates for all policies.
• Researches and responds to walk-in customer concerns.
• Accepts premium payments and prepares written receipts.
• Assists customers in the selection of health care coverage that best suits their needs.
• Assist customers in making policy change decisions that result in retained business.
• Identify complex and unusual inquiries that may cause problems; document and submit problem reports for resolution; tracks trends and problems that directly impact company performance.
• Provide feedback to appropriate areas to improve service.
• Acts as liaison between customer and operating units.
• Assists with research of executive inquiries.
• Requires in-depth knowledge of all lines of business and products sold by the company as well as policies and procedures that apply to membership, claims processing.

Minimum Requirements:

• Requires HS diploma or equivalent and a minimum of 5 years of operations or customer service experience; or any combination of education and experience which would provide an equivalent background.
• Requires a license to sell life and health insurance.

Preferred Skills, Capabilities and Experiences:

• Prior sales experience preferred.

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