Vice President, Annuity Operations
Group 1001

Job Info

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Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

Job Summary

This individual will oversee the Delaware Life Operations area, including Contact Centers, New Business, In Force Processing, and Claims. The individual will be responsible for building teams efficiently within a fast-growing organization. It will be extremely important to identify and develop future leaders within the organization. This individual will be expected to ensure that the customer experience is at a level that differentiates us from our competition, creating a competitive advantage, while maintaining an appropriate budget. The individual will need to prioritize and champion projects that will support this goal. To ensure success this individual will need to be comfortable interacting with a diverse group of stake holders including, IT, Legal, Compliance, Marketing, Distribution, and Product to ensure continuity and success across the organization. To be effective in the Vice President, Annuity Operations, this individual will need to possess strong analytical skills, have relevant industry experience, strong annuity product knowledge, expertise with administrative platforms, and the ability to multitask.

Main Accountabilities

• Ensure that the customer experience is a differentiator for the organization.
  
• Create efficiencies across all aspects of operations with an eye on scalability.
  
• Develop a strong leadership team.
  
• Lead effort to build an effective training and development plan for a growing organization.
  
• Utilize cost benefit analysis to determine which projects will offer the most benefit to the company and our customers.
  
• Coordinate with multiple stakeholders across the organization to ensure alignment of goals.
  
• Develop success measures and meaningful KPI's for annuity operations and associated teams.
  
• Ensure that the teams are operating within all state and federal regulations pertaining to insurance products.
  
• Coordinate closely with the distribution team and set clear expectations.
  

Qualifications:

• Bachelor's or Graduate Degree
  
• 10+ years of related industry experience
  
• Experience leading and building out multiple cross functional teams.
  
• Experience developing future leader.
  
• Ability to perform cost benefit analysis on complex projects.
  
• Experience running call centers and processing teams.
  
• Ability to communicate with a diverse group of stakeholders from various business areas.
  
• Understanding of a broad range of insurance products and services
  
• Understanding of state and federal regulations pertaining to annuities
  
• Experience with distinct types of distribution channels and expectations within the marketplace.
  
• Strong problem solving and as well as written and verbal communication.
  

Benefits Highlights:

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability, and to enroll in the Company's Employee Assistance Program and other wellness initiatives. Employees may also participate in the Company's 401K plan, with matching contributions by the Company.

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