Training Specialist
IDR

Madison, Wisconsin

Posted in Call Centre and Customer Service


Job Info


IDR is seeking a dynamic and experienced Training Specialist to join one of our top clients. This role offers an exciting opportunity to develop training materials and related documentation for a new application within an agile team environment. If you are a detail-oriented professional with excellent communication skills and a knack for translating complex technical information into user-friendly training materials, we encourage you to apply today!
 

Position Overview/Responsibilities for the Training Specialist:

  • Collaborate with multiple teams to develop and implement training materials for a new application
  • Translate complex governmental policies into process and technical documentation

  • Manage multiple projects with competing deadlines, tracking progress and escalating issues as necessary

  • Perform quality assurance reviews on training materials

  • Participate in daily stand-ups, sprint planning, and retrospective meetings within an agile team environment

Required Skills for Training Specialist:

  • 2+ years of experience in developing training materials and related documentation

  • Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, and similar tools

  • Excellent verbal and written communication skills

  • Strong organizational skills and attention to detail

  • Ability to understand and apply complex governmental policies and translate them into process and technical documentation
     

What’s in it for you?

  • Competitive compensation package

  • Full Benefits; Medical, Vision, Dental, and more!

  • Opportunity to work with an industry-leading organization

  • Collaborative and team-oriented culture
     

Why IDR?

  • 25+ Years of Proven Industry Experience in 4 major markets

  • Employee Stock Ownership Program

  • Medical, Dental, Vision, and Life Insurance

  • ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form 



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