Team Leader, Technical Service
Hypertherm

Job Info

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$94,570.00-$157,616.00 AnnualThis is the base pay range that an applicant can expect to make upon hire.
Pay within this range with vary based upon relevant experience, skills, and education among other factors.

As a 100% Associate-owned, global leader in providing advanced industrial cutting solutions, OMAX, a Hypertherm Associates brand, offers a collaborative work environment while promoting empowerment and a positive work-life balance. Check out this video to learn more about what it is like to work at OMAX as an Associate-Owner.

Position Overview

We are looking for a technical leader passionate about getting to know how Hypertherm customers use our products and who has a desire to positively impact the technical service team and the team's technology skills growth and evolution. You will be part of a technical leadership team accountable for tech service responsiveness while resolving product problems and building strong partner, customer, and internal technical team relationships across all current and future products, wherever they may take us as an organization. Your team of technicians and support specialists will look to you for guidance, coaching, development, and leadership in driving improvements every day on customer-facing processes or on products when customer issues come up.

If you have a drive to serve and want to be a technical leader in a high energy, customer-focused team, we'd like to talk with you.

Who you are and the experience you bring:

•Balance workload and schedule resources to focus on mission critical tasks and projects without compromising ability to serve daily customer demand

•Continuously assess and improve teams' capacity and capability vs current and future technology and business demands

•Coach team in conflict management. Understand and drive escalation processes through resolution while balancing customer advocacy, company policies and long term profitability

•Interface with sales, field service, global service, engineering and manufacturing departments to raise awareness to issues, expedite resolutions, define and execute countermeasures.

•Collaborate with peer leaders in establishing and sharing best practices, talent development, performance management and strategy execution.

Required Knowledge/Skills, Education, and Experience

•BS in Electrical Engineering, Computer Science, Mechanical Engineering, or related degree or equivalent combination of education and experience

•Industrial product technical expertise; waterjet experience is a bonus

•5+ years in Product Engineering, 2+ years of formal or informal leadership

•Customer service knowledge and experience

Besides our incredible culture, some of the benefits you can expect with a career at OMAX:

• Global, 100% employee-owned company for over 50 years
• Profit-Sharing
• Employee Stock Ownership
• Paid Community Service Time
• Strong commitment to Environmental Stewardship
• Stable, growing organization with a no-layoff philosophy

Hypertherm is proud to be an Equal Opportunity Employer and we welcome all applications. All employment decisions are based on business need, job requirements and our values as an associate-owned company without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, or veteran status, or any other characteristic protected by federal, state, or local laws.

CURRENT ASSOCIATES OR TEMPORARY ASSOCIATES: Please apply via your internal Workday career account.

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