Systems Analyst Senior
Kforce Inc.
Job Info
RESPONSIBILITIES:
Kforce has a client that is seeking a Systems Analyst Senior in Chantilly, VA.Responsibilities:- Systems Analyst Senior will assist the team with taking help desk calls, emails, and support to team members as needed; Act as liaison between clients and support groups in resolving issues; Communicate issues and concerns with team leads and other support groups
- Provide Tier I/II Support for custom business applications (Diagnosis/Remediation, Access (password) Setup/Unlock/Reset, Application Install/Removal, Performance Tuning)
- Document tickets providing detailed information that can be handed off to the agency Tier III team
- Perform help desk support for a variety of office automation, telecommunications, and visual information hardware and software
- Setup new user accounts with enterprise email
- As a Systems Analyst Senior, you will suggest articles for knowledge base to assist other technicians and clients alike, to improve help desk efficiency
- Participate in Problem Management for repetitive error conditions and messages and respond to the customer accordingly
- Coordinate customer reported outages of networks and systems with the supervisor to get a notification out to the customers and get immediate action started by the appropriate specialist
REQUIREMENTS:
- Bachelor's and 6 years of experience or High School diploma/GED and 11 years of experience
- 1+ years of experience providing phone and/or in-person support for business application (Analysis, Diagnosis, Remediation, Testing, Performance Tuning)
- 1+ years of experience with standard Windows OS applications and MS Office applications
- 1+ years of customer service experience
- 1+ years of Requirements Definition/Analysis
- 1+ years of Design Analysis
- Proficient in Microsoft Office Suite, Siebel, RightNow ticketing, Hyena, Active Directory, Aternity Management, Adobe, Firefox/Internet Explorer, and other software installs; Advanced troubleshooting with remote assistance such as Citrix, RCN, Fast Access, & Web VPN
- Communications Measurement and Analysis
- Excellent written and oral communication skills
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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