Store Experience Team Lead - Portland
YETI Coolers, LLC

Job Info

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Pay rate:
$19.50

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

RESPONSIBILITIES

Sales & Profitability
• Support driving store sales and achieving store sales goals
• Assist in monitoring progress and results against KPIs
Brand Experience/Customer Service
• Drive excellence in customer service in store by modeling brand service standards
• Respond to all customer feedback and concerns immediately
• Ensure store team engages with each customer to create an authentic brand experience
• Cultivate customer-centric culture with on the spot recognition
• Represent your store as an active brand ambassador within the community
• Support execution of store marketing events
Training & Coaching Team
• Coach store team to YETI standard of customer service and engagement, brand identity, product
knowledge, and operations
• Support execution of training programs
• Ensure team is educated on product and assortment to enhance selling and customer
engagement
• Provide timely training, coaching, and feedback to enable team success and growth

Operations & Inventory
• Help ensure team follows all company and store policies and procedures
• Assist in managing stockroom inventory and supply levels and organization
• May help execute inventory receiving and replenishment processes efficiently and accurately
• Provide a premium checkout experience using POS and/or mobile POS system

Visual Merchandising
• Maintain store visual merchandising standards
• Execute floor-sets and merchandising direction

Talent Management
• Support development of a high-performing team of customer focused Guides
• Identify performance issues and inform Store Experience Leader
• Provide on-going specific and timely feedback to the team
• Support compliance with all Talent policies and procedures

Loss Prevention, Safety, & Compliance
• Support a safe and secure work environment
• Address any customer or employee injuries and partner with Talent and Store Experience Leader immediately

Professional Conduct
• Model behavior that respects the background, experience, and cultural differences of others while
upholding the integrity and values of the brand
• Promote an environment that encourages participation, creativity, inclusivity, and learning by
sharing best practices and building on the ideas of others

Qualifications & Attributes
• High school diploma required; Associate Degree (AA) or equivalent from two-year college or
technical school preferred but not required
• At least 2 years of management experience in a fast-paced, high volume retail environment
• Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor
equipment sales preferred
• Exceptional interpersonal skills founded on an authentic ability to deliver strong customer service
• Excellent verbal and written skills and the ability to build, lead, and manage high performing
teams
• Detail orientated and excellent organization skills
• Proficient in Microsoft Office applications and retail systems as well as mobile POS
• Available to work a flexible schedule including weekends, evenings, and holidays

Physical Requirements
• Must be at least 18 years of age
• Operate office equipment and technology (i.e., computers, phones, copier, etc.)
• Standing required for entire work shift
• Bend, lift, open, and move product up to 50 pounds as needed

YETI is proud to be an Equal Opportunity Employer.

Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our YETIzens. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/dei.html

All applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or
any other basis protected by federal, state or local laws.

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