Sr Systems Record Technician
American Water

Job Info

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Requisition ID: 107407

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Primary Role

Responsible for performing a variety of complex administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance. Also responsible for training and taking a leadership role with the System Records Tech position. Large tap processing from inception to the installation of the tap by the field is primarily handled by the Senior System Records Tech position.

Key Accountabilities

• Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices, contractor payments, inventory issues/receipts, purchase orders, and customer payments.
• Researches, compiles and updates information in various systems, including database, spreadsheet and word processing programs.
• Maintains business records; Interacts with internal/external customers regarding various issues and provides any additional assistance.
• Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems.
• Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Orcom, SAP and ARCGis.
• Compiles and reviews numerous multifaceted reports on a daily/weekly/monthly basis.
• Coordinates internal employees/external contractors in the development & construction of privately owned fire services.
• Facilitates knowledge sharing of current/new business practices and procedures.

Knowledge/Skills

• Knowledge of office procedures, math, water distribution systems and water/wastewater field operations.
• Knowledge of computer programs and network, including word and excel, databases, graphics and/or GIS.
• Advanced communications skills, organization and customer service skills, analystical skills and innovative problem solving techniques with the ability to puruse timely and practical solutions.
• Must be detail oriented and capable of accurately computing and recording numbers.
• Ability to work with various member of the public including authorities, a diverse customer base, contractors, developers, as well as employees of various levels of the organizational sturcture within the company.
• Ability to perform multiple tasks in a fast-paced environment with changing priorities.

Experience/Education

• High School Diploma or GED required.
• Some college courses preferred.
• Valid Driver's License
• Minimum of 7+ years related clerical experience required.

Work Environment

• General office environment.
• In some instances must be able to lift up to 10 lbs. maximum and occasionally lift various items.

Competencies

Champions safety

Collaborates

Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: St Louis

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