Service Representative - Field Ops
Pyramid Consulting, Inc.

Job Info

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Job Details



Immediate need for a talented Service Representative - Field Ops. This is a 12 + months Contract opportunity with long-term potential and is located in Elmhurst, NY. Please review the job description below and contact me ASAP if you are interested.

Job ID: 24-38363

Pay Range: $21.27/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Perform various duties as required by work function: Truck and Van Driver; Projects; Equipment Receiving; IMAC Workorders; Network Projects; Shipping, and Inventory Control
• Research disposition of equipment for appropriate handling, i.e., Deinstall, Defective, Retire, Recovery, etc.
• Updating and maintaining correct inventory counts within the specific assigned Stock IDs
• Complete cycle counts as needed for area of responsibility
• Utilize automated tools to perform various assigned daily assignments as determined by job function
• Provide research, analysis and problem resolution to team members
• Meet established Service Level Agreements for delivery or shipment of orders
• Handle multiple assignments/tasks simultaneously
• Ability to work in a fast-paced warehouse environment

Key Requirements and Technology Experience:

• Provides service and customer support during field visits or dispatches.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports.
• Documents processes.
• Collects and analyzes performance data to provide technical assistance.
• Ties workflow to schedule
• Accurately documents solutions related to complex issues
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
• Builds positive relationships with customers
• Ability to use a ladder

Our client is a leading Airlines organization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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