Schedule: FT
Job Type: Hybrid
Salary Type: Salary
About the Role
The Sr. Manager - Operations is responsible for running the P&L of the team, as well as designing, implementing, maintaining, and reporting on standard work processes to ensure that the transportation solution for each account is fully maintained for accuracy and efficiency. This position works with clients on a regular basis to drive costs down and establish a relationship with the customer. This position will work Onsite at our Newport, KY office location.
What the Candidate Will Do
• Proactively identify and communicate issues, propose and implement solutions for continuous improvement in regards to processes, cost, service, and profitability
• Develop and distribute customer reports and internal performance management reports
• Deliver cost savings/cost containment to customers and/or Uber Freight
• Drive project list to ensure initiatives are delivered on time
• Creation, development, and presentation of Business Reviews
• Engage employees as business partners on a regular basis to discuss career development, current performance, and training opportunities (cross-account, cross-functional, etc.)
• Understand and apply all aspects of customer contracts
• Work closely with strategic account management group to maintain and grow Uber Freight's business with the customer; incorporating value delivered to the customer over the life of the contract
• Provide leadership, management, coaching and support to a team and execute all other responsibilities
• Onboarding of new customers and/or services with existing accounts
• Management of resource and planning for operations success
• Ensure that FAP and Financial discrepancies are being actively worked for root cause identification and resolution
• Travel necessary
• Review and own the monthly P&L document for their book of business
• Work with their operations team and client engagement to understand fluctuations in customer business to then update budget guidance on a monthly basis.
Basic Qualifications
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