Senior Manager, Associate Relations
Walmart

Job Info

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What you'll do at

Position Summary...

What you'll do...

This role is not supporting sponsorship at this time.

About the Global People Team

Leaders and individual contributors alike look to our Global People teams to influence strategy, optimize working models and enable the business to achieve results while preserving the fabric that sets us apart and keeps our 1.3M+ associates coming to work every day. By providing the necessary tools and insights, our People professionals operate as partners at every phase of workforce planning, talent management, organizational design and change management. From building communities to preparing Walmart for the future, to be a member of this team is to operate as a vital component to our sustainable success. Together, we think beyond the status-quo and inspire others to evoke positive change. When you join us in Global People, you immerse yourself in our culture, becoming a trailblazer and a true agent of influence.

About the Team/Position

The Associate Relations team at Walmart is a phenomenal group positioned within the Global People function, playing a unique and critical role in the organization. Our mission is to help associates achieve peace of mind regarding their concerns, enabling them to focus entirely on serving our customers. Our work is highly valued by business partners and associates who greatly appreciate the opportunity to be heard. If you enjoy listening to and working with associates, you'll find this team incredibly rewarding. Here, you have the chance to make a meaningful impact where others might not, and your success will be measured by the positive changes you bring. We thrive on exceptional teamwork, fostering a collaborative environment that ensures the best support for our associates.

What you'll bring...

• Minimum Qualifications: Bachelor's degree in Human Resources, Business, or related field and 3 years' experience in human resource management, employee relations, or related area OR 5 years' experience in human resource management, employee relations, or related area.
  

• Knowledge of employment policy
  

• Strong leadership ability and a willingness to develop others
  

• Comfortable leading high-profile work and interacting with executives
  

• Excellent communication and listening skills
  

What you'll do...

• Manages investigations of complex human resources matters by overseeing investigative processes across the team; reviewing investigative strategies; leading escalated investigation processes; ensuring investigations align with established processes; identifying vulnerabilities and recommending process refinements; overseeing the development of conclusions from findings and presenting findings and decisions to business unit or human resources leadership; supporting the team in communicating decisions to stakeholders; identifying risks and vulnerabilities with complex cases; and recommending and driving corrective measures.
  

• Provides guidance to business and human resources senior leadership by identifying key stakeholders and establishing relationships; educating and advising leadership on associate support programs and investigation protocols and processes; providing direction to senior leadership to align on decision processes; reviewing trends in cases and communicating them to senior leadership; partnering with leadership on action plans to address trends; advising leadership on best practices; meeting with business unit customers to discuss metrics, new projects, and program roll-outs; consulting on potential risks and vulnerabilities; and providing guidance regarding strategies.
  

• Develops and manages the strategic design and implementation of associate support programs by partnering with senior leadership regarding long-term strategies for associates; researching and reviewing external benchmarking data to determine best practices; partnering with external consultants to determine best-in-class service offerings; evaluating data and developing insights to drive associate support strategies; building global models to drive consistency in associate support programs across markets; partnering with senior leadership to ensure management follows company expectations for communication with associates; and overseeing the implementation of new associate support models and programs.
  

• Directs and supports the development, accuracy, and distribution of reports and analytical data by supervising and approving data gathering and analyses; overseeing the development and approval of analytical summaries and reports distributed to key leaders; reviewing analytical summaries and reports to ensure alignment with customer requests and business needs; interpreting analytical summaries and reports for business needs and for key stakeholders; and establishing governance and oversight of data collection, input and accuracy.
  

• Develops and manages processes, policies, and systems related to field associate support by tracking and analyzing case metrics to determine areas of opportunity within existing processes; evaluating and updating investigative protocols, policies, and processes; determining system capabilities and ensuring they align with strategies; collaborating with senior leadership to integrate practices into business strategies; identifying areas of opportunity to mitigate risk; and advising senior leadership on changes and need for alignment.
  

• Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
  

• Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.
  

• Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
  

• Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.
  

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty and voting. Other benefits include short-term and long-term disability, education assistance with college degrees, company discounts, military service pay, adoption expense reimbursement, and more.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Health

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $90,000.00-$180,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Human Resources, Business, or related field and 3 years' experience in human resource management, employee relations, or related area OR 5 years' experience in human resource management, employee relations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Project Management

Primary Location...

508 Sw 8Th St, Bentonville, AR 72712, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

"Walmart supports their associates. They really are like your second family away from home." - Adele Garcia, Global HR Operations

All the benefits you need for you and your family

• Multiple health plan options, including vision & dental plans for you & dependents
• Financial benefits including 401(k), stock purchase plans, life insurance and more
• Associate discounts in-store and online
• Education assistance for Associate and dependents
• Parental Leave
• Pay during military service
• Paid Time off - to include vacation, sick, parental
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

Frequently asked questions

• On average, how long does it take to fill out an application?
  
  It depends on the role you are applying to. We do our best to keep the application process to approximately 15-20 minutes, plus an additional 20-30 minutes if an assessment is required. Further applications are faster as our system saves your data. Not all roles require an assessment and certain roles may require additional assessments.
  
  
• Can I change my application after submitting?
  
  No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.
  
  
• How do you protect my personal information?
  
  Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.
  
  
• What are the recommended Internet Browsers for applying for open roles?
  
  We recommend Google Chrome 12+ for the best user experience. However, the following browsers may also be used:
  • Firefox 115+
  • Microsoft Edge 44+
  • Safari 5.0+
  
  

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