Scrum Master
Mass General Brigham Health Plan

Job Info

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This is a remote role with occasional (up to 1x/month) in-office meetings.

Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world's leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.

Our work centers on creating an exceptional member experience - a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a consciously inclusive environment where diversity is celebrated.

We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities, and much more.

Mass General Brigham Health Plan is seeking an enthusiastic and motivated Scrum Master to join our dynamic Digital Product Team to help us improve lives with intuitive and exceptional technology. This role will enable our continued transformation from department-oriented technology development to people-centered and customer-led Agile product development practices to enhance the delivery of high-quality health solutions. This is an excellent opportunity for someone with a foundational understanding of Agile methodologies who is looking to grow their career in a transformative, supportive, and innovative environment. This will be the first role of this type in this organization. We are looking for someone who is excited to collaborate, coach, and influence the organization towards a better way of working.

Principal Duties and Responsibilities:

• Facilitate Scrum Events: Organize and facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives.
• Backlog Management: Assist the Associate Digital Product Manager in managing the product backlog, ensuring clarity and prioritization of tasks.
• Team Support: Help the team remove impediments that block progress and foster a collaborative environment.
• Promote Agile Practices: Encourage adherence to Agile best practices, fostering continuous improvement within the team.
• Communication: Act as a liaison between the development team, business stakeholders, and Digital and Customer Experience Team ensuring clear and effective communication.
• Metrics and Reporting: Track and communicate key Scrum metrics such as burndown charts and velocity to stakeholders and team members.
• Training and Coaching: Provide guidance and support to team members new to Agile practices, promoting an Agile mindset across the team.
• Process Improvement: Encourage the team to reflect on their processes and improve continuously.
• Removing Impediments: Help the team remove any obstacles that are hindering their progress.
• Spreading Best Practices: Share successful practices and innovations with other teams in the organization.
• Tracking Progress: Help the team to track their progress through tools and metrics, like burn-down charts.
• Hold self and others accountable to meet commitments.
• Ensure diversity, equity, and inclusion are integrated as a guiding principle.
• Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.
• Build strong relationships and infrastructures that designate Mass General Brigham Health Plan as a people-first organization.
• Other duties as assigned with or without accommodation.

Qualifications
Qualifications:

• Bachelor's degree in a relevant field (e.g., Computer Science, Business, or Engineering) or equivalent work experience.
• 3+ years working within an agile methodology and/or project management role.
• Basic understanding of Agile methodologies and Scrum framework.
• Familiarity with Agile Tools (i.e., Azure DevOps, Jira, etc.)
• Scrum Master certification (SAFe Scrum Master, CSM, or PSM) is a plus but not required.
• Strong verbal and written communication skills.
• Familiarity with modern digital and design tools, techniques, and languages required.

Skills/Abilities/Competencies:

• Demonstrate Mass General Brigham Health Plan's core brand principles of always listening, challenging conventions, and providing value.
• Bring fresh ideas forward by listening to and working with employees and the people we serve.
• Respect the talent and unique contributions of every individual and treat all people in a fair and equitable manner.
• Strong, demonstrated track record of an ability to execute on time, on budget, and on scope.
• Strong aptitude for technology-based solutions.
• Ability to inject energy, when and where it's needed.
• Current in healthcare trends.
• Demonstrated forward, visionary thinking; ability to see "what is" and envision "what could be."
• Ability to develop, introduce, defend, and gain support for a new ideas and approaches.
• Excellent leadership skills and leadership track record.
• Ability to translate and communicate complex topics in a variety of forums, tailoring communications to effectively fit and influence the targeted audience, strong executive presence, presentation, and communication skills. Strong verbal, active listening, and written communication skills required.
• Ability to view the long-range trends and cycles of the business and industry and see the "big picture."
• Ability to apply a variety of strategic frameworks to analyze problems and to guide and develop solutions.
• Ability to challenge the status quo and drive innovative thinking and the capability to successfully implement strategy.
• Excellent interpersonal skills, including the ability to influence others at all levels of an organization.
• Strong EQ; exercises self-awareness; monitors impact on others; is receptive to and seeks out feedback; uses self-discipline to adjust to feedback.
• Unquestionable integrity.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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