Resort Worker - Big Sur
Guest Services

Job Info

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Compensation Amount:
17.50 USD Hourly

Job Summary:
The Resort Worker is involved in most aspects of day to day operations of the Lodge while maintaining a high level of customer service at all times; and must be cross-trained in areas related to front desk, retail, housekeeping, groundskeeping, and food service.

Job Description:

ESSENTIAL FUNCTIONS

• Focus on the customer: Seeks to understand the internal/external customer and meet the needs of both the customer and the company.
• Perform customer service, food service, housekeeping, and other tasks as needed.
• Restock supplies.
• Accept payments and issue receipts, refunds, credit, or change due to customers accurately as necessary.
• Maintain clean and orderly station area; stock and maintain station area with various supplies and products.
• Improve continuously: Constantly assess and adapts to current practices to perform a task better, faster, or more efficiently
• May be assigned to other duties as required by the Shift Supervisor or Manager(s).

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. preferred.
• One year of work experience and a desire to learn and work hard.
• Work is assigned orally and in written form; individual must be able to interpret menus and recipes, and be able to follow directions
• Good visual and communication skills.
• Ability to work with a variety of people.
• Willing to be cross-trained in all areas of the work place

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day.
• Ability to climb steps regularly.
• Withstanding temperature extremes in freezer, refrigerator walk-in and cooking areas.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Standard commercial cooking machinery and utensils.
• Cash register
• Reservation system
• Housekeeping supplies

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

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