Regional Claims Director
MMC

Job Info

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Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as the Regional Claims Director at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As the Regional Claims Director you will:

• Build a high performing Claims Consulting organization through hiring, monitoring, coaching, developing and mentoring claims consultant colleagues.
• Establish strong internal and external relationships that establish MMA Southeast as a valued partner in claims advocacy and resolution.
• Provide quality claims consulting and advocacy services to our clients across the Southeast region.
• Develop claims management procedures and establish protocols for successful claims resolution across all lines of business through delegation, escalation or direct involvement.
• Conduct periodic claims review sessions with key clients and presenting capabilities to prospective clients.
• Partner with Producers to manage claims relationships with carrier partners, regional peers and third party consultants and providing guidance on our claims advocacy service, providing suggestions and recommendations to adjusters to assist with claims resolutions, developing claims management strategies with clients and documenting activity.
• Advocate for clients throughout the claims process to help clients reduce the cost of claims and provide clients with the necessary information to determine the best claims management approach for their organizations.

AREAS OF RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

Leading and Developing a High Performing Claims Consulting Practice

• Managing the regional claims resources either directly or through a matrixed relationship
• Attracting, coaching and developing talent within the Claim function such that the objectives of the Claims organization are executed and aligned with the regions values.
• Providing technical advice, direction and mentoring to Claims colleagues.

Performing Claims Consultations for MMA Clients

• Managing complex negotiations and influencing insurers to ensure that Claims engagements with clients and insurers result in maximum likelihood of favorable client (and departmental) outcomes.
• Performing assigned key client work and consistently meeting the monthly key client deadline.
• Preparing and coordinating in-person and telephonic claims reviews with the carriers, producers and clients.
• Being able to explain and recommend post claims management strategies to internal and external clients.
• Understanding and explaining cost analysis for claim decisions.
• Researching and monitoring external landscape to identify developments and translate them into operational implications for the company (e.g., legislation impacting claims processing, regulations impacting business operations and QA standards).

Maintaining Relationships with Insurance Carriers and Vendors

• Coordinating, conducting and participating in appropriate meetings to ensure proper activities are being performed to meet goals.
• Communicating and building relationships with key legal partners to our client base to maintain high level of trust and communication
• Communicating with insurance carriers to develop special handling instructions for clients. Working with carrier to achieve best communication between all parties.

Acting as an Advisor/Consultant for Producers on sales calls/meetings with clients

• Participating in prospect and client calls/meetings as required.
• Providing Claims Management expertise to producers on client specific issues, meeting directly with the client in support of the producer when needed.
• Participating in speaking engagements and other opportunities to improve MMA brand awareness.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• 15+ years of claims experience with 3+ years leading a claims department required.
• Bachelor's degree in related field required. J.D., AIC, ARM, CIC or CRM equivalent preferred.
• Deep knowledge of management liability lines of business and cyber, contractual policy language requirements and the implications of that language as it pertains to coverage or denial of claims.
• Must be detailed with good interpersonal skills and high sense of urgency.
• Ability to think critically in a fast-paced environment and appropriately solve problems, effectively communicate and embrace new challenges.
• Ability to effectively build and maintain strong working relationships with clients, regional colleagues and peers.
• Requires ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership.
• Analytical skill necessary to understand complex claims and lawsuits to determine if and where insurance coverage is triggered.
• Ability to evaluate insurer's claims decisions to determine if appropriate and to advocate for clients when necessary.
• Ability to successfully negotiate claims as effectively and efficiently as possible.
• Ability to motivate and coach claims colleagues.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office suite of applications required.
• 15% - 30% travel may be required.
• A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability

Applicants must live in the Metro Atlanta area and have the ability to commute to office a minimum of three days per week.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Medical, dental and vision insurance
• 401K and company match program
• Company-paid life and disability
• Generous paid time off programs
• Employee assistance program (EAP)
• Volunteer paid time off (VTO)
• Career mobility
• Employee networking groups
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://twitter.com/marsh_mma
• https://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.

#MMASE

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