Public Safety Telecommunicator
University of Illinois

Job Info

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Public Safety Telecommunicator

Division of Public Safety

Job Summary
Under general supervision, serves as initial departmental contact with the public, both by telephone and in person; also receives and transmits messages and information for police and fire departments using telephone, radio, and/or computer terminal equipment.

Duties & Responsibilities

• Receives and interprets incoming citizen complaints, inquiries, and reports of emergency and non-emergency situations; logs, coordinates, disseminates, and maintains records of messages; may initiate police reports of incidents; originates and disseminates information regarding safety and well-being of law enforcement officers, firefighters and citizens;
• Processes routine police documents and records;
• Operates equipment of a communications control center to receive and transmit police and fire business and emergency messages; may monitor and provide base-station service for multiple police, security, and fire radio channels. Depending on shift assignment, may include radio communication with security guards, student patrol; notification of F & S personnel (craft callbacks); steam distribution; and answering information calls to the University switchboard. Makes emergency notifications at according to procedure, and/or at the direction of supervisory personnel;
• Operates terminal connected to federal, state, or local law enforcement information systems (i.e., LEADS, NCIC, NLETS) and departmental computer to enter or retrieve information for the purpose of gathering, verifying, or maintaining data; interprets responses of the data systems; recognizes malfunctions of the terminal and assists system personnel in the correction of problems;
• Crafting and sending emergency and non-emergency information to the campus via the Illini-Alert system. This includes having independent authority to send an Illini-Alert during an emergency situation, where a Police Supervisor is not available to authorize sending such a message, and in their judgment they believe an alert is warranted;
• Monitors security cameras throughout the campus district and disseminating pertinent safety and welfare concerns to police officers;
• Depending upon the shift assignment: posts the daily News Bureau report on the Division's website, runs and reviews daily ARMS data entry reports for the on-call or detective lieutenant, and reviews and uploads (daily) ARMS press release to CrimeReports.com;
• Operates and monitors security and fire alarm systems;
• Controls access to Public Safety Building by requiring proper identification and/or escort;
• Deactivates (after hours) lost/stolen Icards;
• Monitors and retrieves information from the card access system usage within Housing;
• Monitors local weather warning system and broadcasts severe weather notices as directed;
• Receives, secures and maintains records of lost and found property;
• Assists in the training of new telecommunications operators;
• Act as a campus security authority, as defined by the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, to include completing training and the timely reporting to the University of Illinois Police allegations of Clery Act crimes;
• Act as a responsible employee under Title IX of the Education Amendments of 1972 which includes the timely reporting of incidents of sexual harassment/misconduct to the University of Illinois' Title IX coordinator; and
• Performs related duties as assigned.

Physical Demands

Walking : Occasionally

Sitting : Frequently

Working Conditions

Noise : Frequently

Additional Physical Demands
Physical Requirements - Position involves accurate use of an electronic typewriter, computer terminal keyboard and dial a telephone.

Work Environment - No abnormal risks, discomforts or unpleasantness.

Travel Requirements
0%

Minimum Qualifications

• No record of conviction of a felony or a crime involving moral turpitude.
• High school diploma or equivalent.

Knowledge, Skills and Abilities

• Working knowledge of all radio and phone equipment housed within the communications center.
• Working knowledge of typewriter keyboard layout and ability to type at a rate of 25 net words per minute.
• Working knowledge of computer terminal operation and application.
• Working knowledge of selected police and fire policies, procedures, and terminology.
• Working knowledge of police records systems.
• Working knowledge of police and fire alarm systems.
• Working knowledge of Law Enforcement Agency Data System (LEADS).

Appointment Information

This is a 100% full-time Civil Service 1164 - Police Telecommunicator position, appointed on a 12-month basis. The expected start date is as soon as possible after 10/21/2024. The wage for this position is $23.84/hr.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx .

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on September 25, 2024. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Kristy Mecum at 217-333-1216. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu .

Requisition ID: 1026780
Job Category: Administrative Support
Apply at: https://jobs.illinois.edu

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