Operations Manager - LTL Operations
Uber Freight

Job Info

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Schedule: FT

Job Type: Hybrid

Salary Type: Salary

About the Role

The Manager, Refrigerated LTL Operations will own the oversight of day-to-day activities and execution of their team. They will report on standard work processes to ensure that the transportation solution for each account is fully maintained for accuracy and efficiency. They will multitask and continually collaborate with internal and external partners to ensure service goals and financial objectives are achieved.

What the Candidate Will Do

• Proactively identify and communicate issues, propose and implement solutions for continuous improvement regarding processes, cost, service, and profitability
• Train and develop team across multiple positions and responsibilities
• Responsible for training and career development of direct reports (including 1 on 1's, coaching, sequential performance reviews and mentoring) as well as monitor and hold team accountable for all key job functions
• Develop and distribute customer reports and internal performance management reports
• Negotiate and contract rate agreements with carriers, reconcile established rate levels with available purchased transportation providers, seek out new carriers to provide service at competitive rate levels
• TMS Updates/Maintenance (including rates, SRG, OCA, FAM, SPT, etc.)
• Work closely with Strategic Account Management group to maintain and grow Uber Freight's business with the customer; incorporating ROI delivered to customer over the life of the contract
• Publish KPI's during both phases of implementation including the delivery of daily, weekly, monthly, and quarterly metrics and dashboards to all relevant parties as determined in the collaborative design session. KPI's will measure the following by mode, trading partner, product and region - data quality, transport performance, exceptions by type, trend analysis, milestone completeness
• Establish and maintain effective relationships with all internal and external customers through professional and timely communications and inquiry responses
• Work collaboratively with Client and Client partners to define all metrics required to manage all aspects of the control tower operation

Basic Qualifications

• 1+ years of refrigerated LTL experience
• 3-5 years of Account Management experience
• Leadership or direct management experience

Preferred Qualifications

• Bachelor's degree preferred or 5 years related experience in transportation
• 4 years of logistics or customer service with 2 years of management
• Working Knowledge and Utilization of the appropriate transportation management system

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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