Oliver Wyman - Manager, Partner Development - New York
MMC

Job Info

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Description:

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman's thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1,000 companies.

Visit our website for more details about Oliver Wyman: www.oliverwyman.com

Job Overview:

We are seeking a highly motivated and experienced Learning & Development candidate to join our global Partner Development team. In this role, you will be working with the global team to create, organize, deliver, and evaluate high quality training and development programs (including in-person programs, virtual live offerings, digital on-demand curriculum, externally curated courseware, and blended programs). Based in our Americas region, you will focus on the delivery of programs to the region, closely collaborating with the regional teams for Partner talent, Partner performance and Partner processes to identify and tailor the development offering to the region's needs.

As a member of a global team, we are looking for someone who balances both a self-starter and team player mindset. You will need excellent written and verbal communication skills and be comfortable interacting with senior leaders and stakeholders. Our work is constantly evolving, requiring analytical skills to learn and improve on a continual basis. You will need to exhibit a high degree of organization, significant attention to detail, and a strong customer service orientation.

This is a hybrid role that requires 3 days per week in our midtown NYC office. There is no option to be fully remote.

Key Responsibilities:

Understand and effectively communicate how Partner Development (PD) programs and modules fit into the broader development lifecycle of Partners and Executive Directors:

• Establish and maintain a solid understanding of the Partner and Executive Director lifecycle - knowing what skills are required to be successful at each level. In line with this, you will be able to apply your knowledge of the PD curriculum and how programs are designed to meet the development needs along the Partner and Executive Director lifecycle.
  
• Represent the PD team by working with Americas stakeholders to understand the leadership development needs of the region, feeding back to and collaborating with the global team to determine how to meet the region's needs.
  

Ownership for end-to-end program delivery:

• Work with the PD team to ensure seamless and successful program delivery.
  
• Develop strong professional relationships with OW senior leaders in internal faculty roles and external vendors, providing context around the training audience and sharing PD training experience.
  
• Understand and adhere to budget set for programs and be accountable for delivering programs on budget.
  
• Active role in design discussions to ensure alignment between design and logistics, tailored to regional needs.
  
• Collect and analyse feedback to evaluate effectiveness and prepare feedback summary analysis for the wider PD team and facilitators. Drive discussions on improvements based on live experience and feedback from participants and facilitators.
  
• Act as in-room host for in-person programs answering logistical questions and escalating content related questions as needed.
  
• Identify areas of inefficiency or inadequacy and work with PD team to continuously improve our offering.
  

Embed learnings from Partner Development processes as well as industry best practices:

• Provide connective tissue between Partner Development processes (e.g. Partner Performance, Partner Development Council) and the Partner Learning curriculum.
  
  • Capture development learnings via discussions with PD process managers, PD Partner Americas, PDC Chair, and Partner Performance Director as well as by using Gen AI to extract learnings from documents and databases to help us evolve the Partner Learning curriculum and ensure alignment across PD processes and our training offering (e.g. identification of common themes emerging from PDC feedback and Partner Year End Reviews etc.)
    
• Stay on top of external learning trends that could further support the enhancement of our leadership offerings and integrate into internal processes where appropriate.
  

Reporting and analysis

• Familiarity with Workday, Qualtrics, and Tableau to:
  
  • Run analyses of Partner data to create overviews of training penetration and gaps (and similar)
    
  • Analyse feedback survey results and create reports to share results and "so whats".
    
• Create overviews of Partner Training activity and reach for global and regional leadership teams and other groups.
  

Budget Planning and Management:

• Work with Partner Training Manager and Director of Partner Development to track, manage and forecast the annual budget for the Partner Development, ensuring that resources are effectively allocated and all training programs are adequately funded.
  
• Work with PD team to ensure timely submission (via the iProcurement system) and payment of invoices, and directly with vendors if any discrepancies need to be resolved.
  
• Ensure effective communication with Executive Assistants to submit expense reports of training attendees in a timely manner.
  

Experience Required:

• Bachelors degree and 5+ years of HR and/or L&D related experience
  
• Experience working in a global or virtual fast-paced corporate environment.
  
• Financial services, management consultancy and/or a professional services background is a plus.
  

Skills and Attributes:

• Ability to work as part of a highly collaborative global team.
  
• Ability to cope with a fast-paced and high performing environment and able to handle requests outside of the job description.
  
• Strong interpersonal skills and the ability to build working relationships at all levels.
  
• Strong analytical skills
  
• Learner mindset - curious and agile.
  
• Flexible attitude with strong work ethic.
  
• Able to maintain and respect confidentiality.
  
• Ability to work outside of standard office hours to set-up and attend training events as and when required, including travel to other offices / training locations.
  

Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 81,000 colleagues advise clients in 130 countries and annual revenue of nearly $19 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges.

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: www.mmc.com. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity. Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $90,000 to $137,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

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