Network Surveillance Engineer 
IDR

Job Info

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Position Overview:
We are seeking a Network Surveillance Engineer to join a 24/7 Network Operations Center (NOC) team. This is an exciting opportunity for professionals passionate about network troubleshooting and supporting complex, large-scale networks. If you’re looking to work in a dynamic, team-oriented environment, apply today!
This is a fully onsite, contract-based position.
Position Overview for the Network Surveillance Engineer:

• Monitor and manage Network & Transport equipment, ensuring end-to-end system observability.
• Manage incident identification, ticket logging, and impact assessment using Service Now.
• Perform initial troubleshooting for 5G cell site issues, escalating to Tier II when necessary.
• Support site monitoring and health checks after maintenance activities (CR’s).
• Oversee incident management processes and collaborate with cross-functional teams (FIM, Engineering, RF, Deployment, etc.) to resolve issues and minimize downtime.
• Ensure National Level Availability remains above 99.50% and manage outages according to SLA.

Required Skills for the Network Surveillance Engineer:

• 3-5 years of telecom/wireless experience, with a focus on NOC environments and troubleshooting.
• Strong understanding of 5G functional components (Core, RAN, Transport, etc.) and related network protocols (IS-IS, BGP, MPLS, BFD, etc.).
• Experience working in shift environments and handling high-pressure situations.
• Proficiency in incident management, ticketing systems (e.g., Service Now), and monitoring tools.
• Excellent communication and collaboration skills to work with internal teams and external vendors.
• Ability to prioritize tasks and manage multiple issues simultaneously in a fast-paced environment.

What’s in it for you?

• Competitive compensation package
• Full benefits, including Medical, Vision, Dental, and more!
• Opportunity to work with a leading wireless technology provider
• Team-oriented culture focused on innovation and growth

Compensation Details:
$40-42/hr, based on experience
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form 

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