National Accounts Customer Service Representative
Roth Staffing Companies

Job Info

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Job Description

Responsibilities:

• This position will be responsible for providing customer service, dispatching and managing work orders, tracking customer inspections, and managing overall relationships with clients and vendor

• Develop positive and professional rapport with assigned account contacts, including timely follow up providing excellent customer service

• Develop positive and professional rapport with affiliate subcontractors, including communicating the scope of work on each service

• Effectively communicate with customers and affiliates via telephone and email

• Receive and dispatch work orders to customer expectations

• Track all open and closed work orders, including updating status notes in the Great Plains system, providing reports with schedule dates, estimated completion dates, and close dates

• Communicate status of all work orders to affiliates and customers, including following up daily for accurate and timely completion

• Obtain inspection purchase orders from the customer and dispatch the inspection work orders to affiliates in a timely manner

• Follow up weekly on inspection completion status

• Request and submit proposals for additional repairs/services and to correct deficiencies

• Follow up on completed inspections with affiliates to make sure the reports, paperwork, and invoices are sent to National Accounts in a timely manner

• Review the Call Analysis report from your account manager and provide status on work orders

National Accounts Workflow Billing System:

• Review exception management queue and mark-up queue daily

• Mark-up and price the service and inspection calls properly before submitting to billing

• Review all paperwork for completeness and accuracy before invoicing

• Review NTE (Not to Exceed) amounts on customer POs (purchase orders) prior to mark-ups

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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