Mountain Patrol - Giants Ridge
Guest Services

Job Info

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Compensation Amount:
20.00 USD Hourly

Job Summary:
Mountain Patrol addresses the safety of the mountain and guests by providing emergency care and attending to safety issues on the mountain.

Job Description:

ESSENTIAL FUNCTIONS

• Biking, Skiing or snowboarding to perform trail and mountain opening and closing procedures as assigned.
• As directed, patrol assigned patrol work areas regularly while consistently greeting and engaging guests to promote a fun, safe and friendly atmosphere
• Help educate guests about mountain safety through active personal contact
• Stop reckless skiers, snowboarders, bikers and enforce
• Your Responsibility Code/Mountain Biker's Responsibility
• Code, Giants Ridge safety regulations and policies, including taking appropriate disciplinary action as needed
• Administer emergency care/first aid/CPR when necessary
  Safely and skillfully transport injured to patrol room
• Be proficient with lift evacuation procedures and skills.
• Recognize and address existing and potential safety hazards
• As directed, perform daily trail maintenance including but not limited to marking trail openings and closures, placing/maintaining signage and fencing, and marking obstacles
• Understand the function of the equipment used and standards procedures for its care and safe operation
• Maintain clean, safe and professional work areas
• Develop and maintain appropriate reports and records as set forth by Giants Ridge patrol policy and procedures
• Maintain communication with other departments

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Proficient ski/snowboarding/mountain biking skills
• High School Diploma/GED - 15 to 17 years old may be eligible for Young Adult Patroller program
• CPR/AED Certification required
• Minimum Outdoor Emergency Care (OEC) certified (Certified Emergency Medical Technician (EMT) or paramedic - must be able to successfully challenge OEC course material).
• Ability to demonstrate proficiency in biking/skiing or snowboarding
• Ability to proficiently handle patient transportation equipment.
• Demonstrated talent for interacting with a wide variety of people
• Ability to effectively organize and coordinate multiple priorities
• Ability to learn and develop new skills
• Ability to problem solve.
• Strong communications skills, written and verbal
• Excellent customer service

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot, bike, or skis or snowboard to accomplish tasks, particularly frequent movements from place to place within the unit.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 200 lbs. with assistance occasionally.
• The ability to follow established policies and procedures when operating a snowmobile and/or UTV on the mountain
• Ability to withstand extreme cold, wet and hot weather for long periods of time.
• Ability to stand or sit for long periods of time.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Mountain Bicycle equipment
• Ski/snowboard equipment
• UTV
• Wheeled rescue litter/toboggan
• Computer
• Handheld powered tools

Giants Ridge managed by Guest Services Inc., is looking for qualified individuals to become part of our Mountain Patrol Team. This position is critical in promoting safety in a mountain environment. Responsibilities include; administering emergency care and transporting injured or ill guests, assisting guests with questions and concerns, identifying and addressing safety issues on the mountain, and assisting with trail maintenance during the early spring and late fall time periods. Members of our Patrol Team need to be a confident skier/ snowboarder and biker in all weather and conditions.

Qualifying team members enjoy a variety of benefits such as:

• Medical, dental, vision, life, AD&D, long-term disability insurance, EAP, HSAs, FSAs and more
• 401(k) retirement plan with company match
• Paid time off to rest, relax and recharge
• Paid parental leave of up to 6 weeks for eligible employees
• Ski/Mountain Perks - free passes for employees and discounts for family members
• Free golf at both of our championship golf courses for employees
• Employee discounts on food, apparel and accessories
• Employee discounts at recreational and lodging facilities nationwide
• And more!

Giants Ridge is the #1-rated family vacation destination in Minnesota. Located just north of Duluth in the heart of Minnesota's Superior National Forest, Giants Ridge is a four-season family-oriented resort offering fun and adventure for every level of outdoor enthusiast. Summer is filled with world-class golf, plus mountain biking, water recreation and more. Winter brings incredible skiing, snowboarding, fat tire biking and endless miles of snowmobile trails to explore, plus dining, shopping and much more. Spring and fall seasons are the perfect transitions to the next season of outdoor adventure.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

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