Learning Infrastructure Specialist
Elevance Health

Job Info

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Location: Hybrid; Within 50 miles of any Elevance Health Pulse Point location

Shift: Monday - Friday; 8:00am - 5:00pm

This position will be reporting to Jen Dottellis

The Learning Infrastructure Specialist is responsible for end-to-end client and learner experiences when technology is a key component of a learning solution. This role within the CXO L&D Center of Excellence Team integrates digital and AI advancements into content development. Responsibilities include seamless technology integration, mentoring designers, and managing client and learner experiences.

How you will make an impact:

• Partners with Learning & Development associates to gather and interpret client business requirements.
• Consults on the best usage of technology, based on specific client business needs and practices, ensuring strategic adoption and effective use of learning technologies.
• Partners with clients on project charters, scope, goals, deliverables, required resources, budgets, and timing to ensure project success.
• Tracks and reports on project milestones.
• Manages project scope by ensuring any changes to scope are documented and approved.
• Determines if external consultants or contractors will be required to complete the project plan, and may assist in recruiting and managing appropriate vendor resources.
• Administers and maintains knowledge management platforms and learning and performance systems.
• Trains, coaches, and supports associates on learning technologies.
• Researches and resolves issues with learning technologies and provides technical system support on behalf of users.
• Tests new systems and functionality.
• Ensures learning event readiness.
• Seeks and supports new approaches, practices, and processes to improve the efficiency of training services offered.

Minimum Requirements:

• Requires BA/BS in Education, Information Technology or related field and a minimum of 3 years of project management experience, and experience as a Training/Learning Consultant, Instructional Designer, or eLearning Designer; or any combination of education and experience, which would provide an equivalent background.

Preferred skills, capabilities, and experiences:

• Proven experience with Microsoft Power Platform (Power BI, Power Automate, Power Apps).
• Advanced SharePoint administration skills, including lists, automation, and workflows.
• LMS administration and management
• CTT, CIT, or CPLP Certification preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

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