IT Specialist- Swanlund IT Services
University of Illinois

Job Info

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IT Specialist- Swanlund IT Services

University of Illinois

The University of Illinois is accepting applications for an IT Specialist in Swanlund IT Services, Office of the Vice Chancellor for Administration and Operations. The position is responsible for client support activities including but not limited to support of desktop computer hardware, operating systems and applications, support of mobile devices, printers, scanners, relevant AV equipment and other devices. Additionally, support of client access and authorization to local and non-local systems and services. Support in all of these areas includes consultation on the procurement and deployment of hardware, software and other various technologies based on knowledge of individual and unit needs as well as best practices regarding the management of IT funding. This position will interact frequently with unit leadership, IT colleagues across the campus and with IT colleagues at peer institutions. A significant degree of creativity and latitude is expected.

Duties and Responsibilities-

Provide desktop support.
• Install, configure, and maintain computer-based desktop systems running Windows or Macintosh operating systems.
• Maintain the security of the desktops, both physical and operating system.
• Effective use of modern endpoint management systems in the support of desktop systems.
• Support and maintain various desktop-based applications such as MS Office, MS Teams, and Banner applications.
• Write documentation and knowledge articles as required.
• Work collaboratively with IT professionals across campus to meet local unit needs and enhance the overall IT environment on campus.
• Communicate effectively with unit leadership and their staff.

Administer and enhance unit IT services.
• Provide IT consultation with units to define problems, identify and implement new and revised services to enhance unit operation.
• Manage unit networking including activation of ports, troubleshooting and resolving problems.
• Install, manage and troubleshoot networked printers and print servers.
• Participate in the identification, evaluation, procurement, and implementation of technology systems and services for customers.
• Facilitate use of centralized, shared, and third party services to meet unit needs most efficiently and cost- effectively.
• Identify opportunities for units to reduce duplication and overlap in the services and technologies provided by and/or support by the units.
• Proactively identify gaps in available IT services and resources and assist in the development of plans to help fill these gaps.

Participate in IT projects.
• Assist in the development of IT project plans by reviewing technical steps in the project as well as their estimated duration.
• Communicate effectively with other project team members.

Position Qualifications

Required-

• High school diploma or equivalent.

• Two (2) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

• College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate's Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor's Degree (120 semester hours) equals three (3) years).

Preferred-

• Bachelor's degree in computer science or a technical discipline.

• At least one year administering computers/servers in a Windows or Mac OS Enterprise environment.

• Experience with supporting MS Teams and endpoint management tools such as MECM, Munki, WorkSpace ONE, JAMF, and Intune.

• Programming experience, including but not limited to, ASP, Visual Studio.NET, C#, and SQL is a plus.

Successful candidates will have the following-

• Knowledge of MS Windows OS that includes the ability to diagnose and correct issues as they arise.

• Good working knowledge of TCPIP, DNS, and desktop applications such as Microsoft Office.

• Strong technical skills and the ability to perform multiple tasks and projects simultaneously.

• Ability to use analytical skills to identify and solve problems within established systems.

• Excellent communication skills, both verbal and written, to interact with vendors and clients of various skill levels.

• Ability to work well independently and with a team of technical staff.

• Working knowledge of mobile devices (tablets, mobile phones) including how they work and how to support them.

• Working knowledge of IT hardware such as how to troubleshoot hardware issues with a computer and how to fix/replace/reconfigure the hardware.

• Understanding of IT security, how to maintain secure devices and how to implement safe security principles.

• Ability to quickly learn new computer software applications.

• Ability to adapt quickly to frequently changing IT needs, policies, services, technical environment, and project priorities.

• Ability to exercise initiative, use independent judgement, work, and communicate well with a widely diverse population of customers and co-workers.

• Excellent customer service skills.

• Good organizational and time management skills.

• Excellent teamwork skills.

Additional Physical Demands-

• Position requires travel (as needed) for on-site installation/support of customers at various locations.

• Position involves bending, lifting, navigating tight spaces (under desks), face to face contact with customers, and on-site installation and support.

• Work is performed in a high-volume office setting with other employees that involves the ability to function while dealing with interruptions and distractions to meet the many day-to-day deadlines.

• Position involves lifting and moving computers and peripherals which can weigh up to fifty pounds.

Appointment Information

This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the close of the search. Minimum salary for this position is $57,700. We strive to provide a competitive salary,considering factors such as available market data, internal equity, candidate experience and qualifications, collective bargaining agreements, and budget constraints. The final salary offer will be determined through a thorough assessment of these elements. Work authorization sponsorship is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx .

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on November 13, 2024. Apply for this position using the Apply Now button at the top or bottom of this posting and upload a cover letter, resume and contact information for three professional references. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Jennifer Steiling at steiling@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu .

Requisition ID: 1027497
Job Category: Technical
Apply at: https://jobs.illinois.edu

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