Requisition:
202400158ST
Title:IT Service Desk Student Worker
Employee Class:Student Employee
College Work Study Position:No
Department:IT Engagement
Division:Information Technology
Hours per week:15-26
Hiring Rate:$9.00
Preferred Student Classification:Freshman, Sophomores, and Juniors
Nature & Purpose of Position:NATURE & PURPOSE OF POSITION: Provide front line, Tier 1 support via telephone, e-mail, in person, remote, and chat support to internal and external clients.
SUPERVISION GIVEN & RECEIVED: Receives general supervision and mentoring from Service Desk Manager and full-time technicians. Serve as a mentor and source of support for other student workers.
PRIMARY RESPONSIBILITIES.
EDUCATION & EXPERIENCE REQUIREMENTS: Must be a current SHSU student enrolled in a minimum of six (6) semester hours with a SHSU GPA of 2.5 or greater. Must be able to demonstrate basic computer competencies and knowledge. IT, Service Desk or customer service job experience preferred. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
**International Students - please visit the following website for more information on employment requirements and eligibility: https://www.shsu.edu/dept/global-engagement/international-students-and-scholars/employment.html.
05/21/2024
Contact Name & Title:Norma Vazquez
Contact Phone:(936) 294-1950
Contact Email:nev001@shsu.edu
Contact Building & Room #:AB1 145
EEO Statement:Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.
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