IT Help Desk Associate
Artera

Atlanta, Georgia

Posted in Building and Construction


This job has expired.

Job Info


Description

Job Description:

We are seeking a highly skilled and motivated IT Help Desk Associate to join our team and provide onsite technical support to our internal clients. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for problem-solving.

Responsibilities:

  • Provide onsite technical support to internal clients, including troubleshooting hardware, software, and network issues.
  • Install, configure, and maintain computer systems, printers, and other IT equipment.
  • Respond to service requests in a timely manner and ensure issues are resolved efficiently.
  • Collaborate with other team members to escalate complex issues when necessary.
  • Assist clients with software installations, updates, and patches.
  • Perform regular maintenance tasks, such as system updates and antivirus scans.
  • Document all support activities and maintain accurate records of client interactions.
  • Provide training and assistance to clients on IT-related topics as needed.
  • Stay up-to-date with the latest technologies and best practices in IT support.
  • Install, modify, and repair computer hardware and software, including imaging of PCs using Microsoft Intune.
  • Deploy and manage mobile devices and tablets, ensuring secure and effective use within the organization.
  • Utilize Microsoft Intune for the management, configuration, and deployment of devices, applications, and security policies.
Requirements:
  • Proven experience working in IT support or a related field.
  • Strong knowledge of computer hardware, software, and networking concepts.
  • Excellent troubleshooting skills and the ability to resolve technical issues independently.
  • Solid understanding of Windows and/or Mac operating systems.
  • Familiarity with remote desktop tools and help desk software.
  • Exceptional communication and customer service skills.
  • Ability to work effectively both independently and as part of a team.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
  • Flexibility to work occasional evenings or weekends as needed.


This job has expired.

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