IT Business Analyst - Hybrid
Wellesley College

Job Info

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At Wellesley, our mission is to deliver an outstanding liberal arts education
to women who will make a difference in the world. Our collaborative
community, comprising faculty, students, staff, and alumnae, is guided by
our shared values. We champion intellectual discovery and excellence,
uphold gender equality as foundational to progress, affirm diversity as
crucial to educational excellence, value connection and community, empower
individuals for social change, and commit to integrity and academic freedom
in our pursuit of knowledge. Join us in this transformative journey!

When applying for the position, please ensure a thorough review of the job
details. If you are an internal employee, kindly utilize the internal portal on
Workday for your application. Prepare a comprehensive resume/cv and cover
letter for upload. Acceptable formats for these documents are either PDF
(.pdf) or Word (.doc).

Job Posting Title
IT Business Analyst - Hybrid

Job Description Summary
Admin Exempt

Job Description
Position Summary
As the face of Library and Technology Services (LTS) to the College's Development Office, the IT Business Analyst plays a critical role in empowering the Development office to use technology to their strategic advantage. The Analyst achieves this by providing comprehensive support for a range of enterprise applications that are essential for Development Office staff. As part of a dedicated team with a proven track record in driving digital transformation at the College, the IT Business Analyst collaborates with Development Office staff to leverage technology solutions that streamline processes, enhance efficiency, and ultimately drive successful fundraising outcomes.

The IT Business Analyst serves as a trusted technology partner and advisor to the Development Office. By understanding the unique needs of fundraisers and related staff members, the Analyst proactively identifies opportunities to leverage technology solutions to optimize fundraising strategies and activities.

The IT Business Analyst will become deeply familiar with the specific software ecosystem used by the Development Office, including Salesforce, Affinaquest, Apsona, Blackthorn, Form Assembly, and Finalsite, as well as niche fundraising platforms like ThankView and GiveCampus. This in-depth knowledge will enable the Analyst to provide tailored support and guidance to ensure that Development Office staff can effectively utilize these tools to achieve their fundraising goals.

In addition to supporting the Development Office, the IT Business Analyst provides essential technology support to the Alumnae Association. This includes assisting with their alumnae engagement platform and supporting the execution of large-scale events, such as Reunion. By offering dedicated guidance and ensuring effective use of technology, the Analyst helps the Alumnae Association strengthen connections with its members and achieve its engagement goals.

This is a hybrid role and when on-site the position is expected to work at the Wellesley College campus in Wellesley, MA. Details about further hybrid specifics will be discussed during the interview process. A relocation package is not available for this position.

Position Responsibility

• Facilitate discovery, design, testing, configuration, training, and documentation to deliver timely, budget-friendly projects that meet user and College needs.
• Collaborate with functional leaders, departments, and subject matter experts to identify, develop, and deploy improved business processes.
• Analyze technical, functional, and business requirements to provide actionable recommendations.
• Oversee administrative functions, including user account management, profiles, permission sets, reports, workflows, and application support.
• Manage customizations such as building automations, formula fields, views, sharing rules, and other intermediate complexity tasks.
• Support Core Teams by monitoring support queues and promptly resolving database platform issues.
• Coordinate enterprise application upgrades, patches, and releases, ensuring smooth rollouts and effective user communication.
• Investigate and resolve issues related to data, integration, and reporting integrity while maintaining database security and functionality.
• Act as a liaison between College departments and LTS groups, ensuring clear communication and effective collaboration.

Basic Qualifications
Education Required:

• Bachelor's degree, or equivalent, in relevant field

Experience Required:

• 5+ years of experience in a relevant technical field, preferably within higher education. Familiarity and experience with applications in our technology portfolio is a plus.

Skills and Abilities

• Fundraising and Development Support: Prior experience working in or supporting fundraising, development, or alumnae relations operations.
• Salesforce Ecosystem: Proficiency in managing and supporting applications within the Salesforce ecosystem with proven ability to implement sustainable technical solutions and to manage the end user experience.
• Project Management: Demonstrated ability to manage projects with multiple stakeholders, balancing competing priorities and meeting deadlines.
• Database Management: Hands-on experience with relational databases, including designing, maintaining, and generating reports, as well as expertise in data retrieval and reporting tools.
• Business Analysis: Proven ability to translate business needs into technology solutions, including requirements gathering, process improvement, and system implementation.
• Technical Adaptability: Ability to quickly learn new technical skills and develop innovative technology solutions.
• Collaboration and Communication: A track record of working effectively with cross-functional teams and individuals with varying levels of technical expertise.

Company Description
Wellesley's mission is to provide an excellent liberal arts education to women who will make a difference in the world. We advance our mission by working together as a community-faculty, students, staff, and alumnae.

Embark on a fulfilling career journey at Wellesley College, where we prioritize your well-being and professional growth. As a valued member of our team, you'll enjoy a comprehensive array of benefits and resources designed to enhance both your work-life balance and long-term success.

• Competitive Compensation : Experience competitive wages ensuring your dedication is recognized and rewarded.
• Exceptional Benefits Package: Access a comprehensive benefits package, including health, dental, vision and pre-tax saving benefits, life insurance, disability coverage, and more to safeguard your health and that of your loved ones.
• Commuting and Transportation: Enjoy the convenience of free parking on our picturesque campus, easily accessible from major roadways. We are also accessible via the MBTA commuter rail.
• Paid Time Off : Take advantage of paid vacations, personal days, sick time, and holidays to recharge and maintain a healthy work-life harmony.
• Retirement Savings : Plan for the future with our retirement savings plan. Wellesley College contributes up to 10.5% towards your 403(b) plan for eligible employees
• Work/Life and Wellness: A hybrid work environment for select positions (additional details will be provided during the interview process), caregiving support through Wellthy, legal plan insurance, pet insurance discount and a variety of other resources including retirement planning, free onsite and virtual fitness classes and access to cultural and leisure activities throughout metro-Boston.
• Professional Development: Enhance your skills and explore growth opportunities through continuing training and pathways for growth within our supportive environment.
• Tuition and Education Benefits : Invest in your education with tuition benefits, and access resources to navigate student loan forgiveness, reinforcing our commitment to your ongoing learning.
• Campus Privileges : Enjoy free use of our state-of-the-art athletic and fitness facilities with onsite fitness classes, Library resources, and seize opportunities to attend diverse campus events that contribute to a vibrant community.

Apply today and take your first step toward a rewarding career with Wellesley College - where your unique strengths and success are celebrated as part of our shared commitment to inclusivity!

Worker Sub-Type
Administrative

Time Type
Full time

EEO Statement
At Wellesley, we embrace and honor difference and diversity. We believe the best ideas-the best solutions-draw on a range of voices, perspectives, and experiences. As a college, and as a community, we are dedicated to assuring that all members for the Wellesley community have an equal opportunity to flourish.

Wellesley College is an Equal Opportunity Employer, committed to the diversity of the college community and the curriculum . Wellesley College and all its subcontractors shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that Wellesley College and all of its subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. Candidates who believe they can contribute to that goal are encouraged to apply.

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