Fulfillment Service Lead
Elevance Health

Job Info

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Fulfillment Service Lead

The Fulfillment Service Lead is responsible for providing operational oversight and leading Over the Counter (OTC) order processing and fulfillment team.

How you will make an impact:

• Provide support to warehouse management, inventory management, order fulfillment and customer services processes.
• Monitor resources and system to ensure that the operation continues in an efficient manner.
• Work with management to continuously improve OTC system and operations.
• Communicate with management to ensure that day to day operations are accomplished in accordance with organization policies procedures and governance.
• Asst with the day to day production to include production planning, resource planning, inventory management and purchasing.
• Continuous oversight of production in each area to make sure fulfillment is ongoing including warehouse management, filling of bins with OTC product to ensure all orders are process in a timely manner.
• Monitor inventory and production workload on a daily basis including reordering form vendor, processing received inventory in system.
• Assist in order processing, fulfillment and inventory related task including end to processing of OTC and Diabetic supply orders as needed.
• Review and audit outgoing orders to ensure high quality of order process. Oversee tickets to ensure proper closure of customer service request and complaints.
• Ensure employees are following all safety and operating procedures.
• Assists in updating policy, procedure and work instruction as required.
• Provide ongoing training and coaching to all team members for various functions.
• Support all aspects of company's business related to Over the Counter operations.

Minimum Requirements:

• Requires AA/AS degree in a related field of study and a minimum of 3 years experience in warehouse management, supply chain or order fulfillment; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Bilingual - Spanish highly preferred.

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