Director - Customer Technology Transformation
Holman Enterprises

Job Info

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Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman is currently accepting applications for the role of Director- Customer Technology Transformation.

Join our dynamic team at Holman, where innovation meets excellence. We are embarking on a transformative journey to revolutionize our service offerings, with Salesforce at the heart of this transformation. Our mission is to deliver unparalleled customer experiences and drive business growth through cutting-edge technology and strategic vision.

Role Overview: As the Director of Customer Transformation, you will play a pivotal role in shaping the future of our service transformation. You will lead the charge in leveraging Salesforce and custom development to streamline processes, enhance customer engagement, and drive operational efficiency. This is a unique opportunity to make a significant impact on our organization and be at the forefront of technological innovation.

Primary Tasks:

• Develop and implement a comprehensive Salesforce / Software Engineering strategy that aligns with the organization's transformation goals and objectives.
• Work closely with platform management, design, and other departments to ensure seamless integration of software solutions and alignment with business needs.
• Collaborate with key stakeholders to understand their needs and ensure Salesforce / Custom solutions meet business requirements.
• Establish and enforce best practices for software development, including coding standards, code reviews, testing, and continuous integration.
• Lead and manage a team of C#/React Engineers, Salesforce administrators, developers, and analysts, including recruitment, training, and performance management.
• Drive the adoption of new technologies and methodologies to improve efficiency and product quality.
• Oversee the optimization, customization, and configuration of the Salesforce platform to enhance system efficiency and user experience.
• Ensure seamless integration of Salesforce with other enterprise systems and applications.
• Manage data integrity, quality, and security within our platforms.
• Identify, troubleshoot, and resolve platform-related issues promptly.
• Ensure that Salesforce implementations comply with organizational security policies and regulatory requirements.

Relevant Work Experience:

• 10+ years' experience in Engineering & Salesforce, including 5+ at a leadership level
• Proven track record of leading large-scale transformation initiatives.
• Salesforce certifications such as Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Platform App Builder, or Salesforce Certified Platform Developer are highly desirable.

Education and/or Training:

• Bachelor's degree in a Computer Science, Information Technology, or related field. Master's preferred.
• Proven experience in leading and managing Salesforce implementations and teams.
• Proven experience in leading and managing custom software development teams.
• Strong understanding of CRM processes and best practices.

#LI-BW1

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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $189,530.00 - $298,515.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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