CUSTOMER SUPPORT ANALYST (PERM/FT/BENEFITS)
Harford County MD

Job Info

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Nature of Work

Performs technical-level permitting, zoning, and planning support work under general supervision from a technical supervisor to support the functions of the Permit Center. Work requires knowledge and application of the Harford County Code requirements regarding permit applications and the Harford County Zoning Code. Employees in this class work with other County personnel and the public in the processing of various permits. Duties encompass a full range of administrative and technical duties. Contacts include the public, contractors, builders, engineers, and other County employees. There are no supervisory duties but the employee participates in the training of new personnel in this section. Performance is evaluated through the successful and accurate completion of assignments and the ability to work with others and the public.

Examples of Duties

(The following examples illustrate the work performed in the positions in the class. Positions may require some or all of these examples depending on the organization of work within the department. The list is not inclusive. A position may require related duties not listed, if necessary, to accomplish the work of the department.)

• Receive and review building permit applications and plan submittals for technical accuracy and process in accordance with established procedures.
• Receive and answer inquiry calls and visits for Permit Center information.
• Process and issue permits, and zoning certificates.
• Maintain data management systems and recordkeeping for permits, and zoning.
• Perform specialized administrative work regarding the Permit Center.
• Other duties as assigned.

Minimum Qualification Requirements

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of basic building, planning, and zoning principles
  
• Experience working with permit and project management software
  
• Effective customer service
  
• Ability to work effectively with others
  
• Ability to communicate in oral and written forms
  
• Ability to make mathematical computations accurately and with reasonable speed
  
• Work is primarily sedentary with intermittent periods of standing and reaching.
  

EDUCATION & EXPERIENCE:

Possession of a high school diploma or GED Certificate, AND Four (4) years of progressively responsible administrative, accounting, or technical experience, which included personal computer operation, and customer relations work.
OR
A.A. degree in business management or planning-related fields such as geography, legal services, or engineering AND one (1) year of experience in office administrative work.

LICENSE:
Possession of a valid Class "C" non-commercial motor vehicle driver's license with no more than three (3) points. Please be advised this position requires a valid driver's license. Your application will not be considered if you fail to include the full driver's license number on the electronic application.

SAFETY:
Must comply with all Federal (OSHA), State of Maryland (MOSH), safety regulations, and applicable Harford County safety policies, procedures, or manual as required for this position.

FRINGE BENEFITS
(Effective July 1, 2023)

ANNUAL LEAVE - Begin accruing first day of employment and cannot be taken until successful completion of probationary period, EXCESS of 40 DAYS [320 hours] will be deposited into an 106 Premium Reimbursement Account.

0 months - 3 years 1 day per month (12 days per year)
4 years - 9 years 1 ¼ days per month (15 days per year)
10 years - 15 years 1 ¾ days per month (21 days per year)
Over 15 years 2 days per month (24 days per year)

* Please note that leave is prorated according to your status determined by actual hours worked*

SICK LEAVE - Begin accruing first day of employment (UMLIMITED ACCUMULATION)

1 day is allowed after first month of employment
1 ¼ days per month accumulation

PERSONAL LEAVE - For new employees, personal leave is prorated according to schedule below, for the first year only. Any employee on board as of December 31st of each year automatically receives 8 days as of January 1st the following year. (NOTE: Personal Leave may not be taken until successful completion of probationary period; personal leave will be lost if not taken before December 31st of each year.)

1/1 to 1/31 6 days 4/1 to 4/30 3 days
2/1 to 2/28 5 days 5/1 to 5/31 2 days
3/1 to 3/31 4 days 6/1 to 6/30 1 day
7/1 to 12/31 0 days
FAMILY LEAVE - Up to 12 weeks per year

FUNERAL LEAVE - 3 days + 1 day for extended travel

MILITARY LEAVE - 3 weeks per year with no loss in pay for Reserve or National Guard Training, Active Duty and serving during emergencies.

CIVIL LEAVE - No loss in pay while serving Jury Duty.

RETIREMENT - State Pension System (7% employee contribution)

COUNTYFLEX - Provides the employee with a range of health care and other employee benefit options which gives employee the opportunity to design a benefit plan that best meets the employee's needs. Employee may use available credits to purchase the following:

HEALTH INSURANCE - CareFirst Triple Option and BlueChoice Opt-Out Plus Open Access and Kaiser Permanente (all plans include prescription drug coverage)

DENTAL INSURANCE - CareFirst Dental PPO Plus Plan and CareFirst Dental PPO Plan

VISION INSURANCE - Provided through BlueVision Plus

FLEXIBLE SPENDING ACCOUNTS - Provided through American Fidelity. Employees may fund health and child care expenses on a pre-tax basis.

PRE-TAX - All deductions for health, dental, vision and flexible spending accounts are subject to deductions from paycheck before federal and state taxes are applied.

LIFE INSURANCE -
Provided through MetLife - $50,000 policy - NO COST TO EMPLOYEE

SUPPLEMENTAL LIFE (TERM/WHOLE/UNIVERSAL AND AD&D)
Provided through MetLife.

LONG TERM DISABILITY - Provided through MetLife.

DEFERRED COMPENSATION -
Lincoln Financial Group - Retirement Consultant David Weiland
Phone 410-236-2494 Email- Dave.Weiland@LFG.com
[Customer Service Representative 1-800-234-3500]

RETIREE HEALTH CARE INSURANCE BENEFITS-
Employees hired on or after 7/1/2010 will have an automatic Retirement Health Savings account made available as the primary retiree healthcare benefit. This 105(h) Universal Reimbursement Account will only be able to be accessed upon separation of service and/or retirement whichever applicable. These accounts are employer funded, tax free, & portable with 20 different Nationwide investment options.
These funds are solely for the use of offsetting your premium health care cost, prescriptions, co-pays and deductibles. Upon death funds are made available immediately to the surviving spouse or qualified dependents (as defined by the IRC 152 (a).

DEATH BENEFITS - PAID BY COUNTY

50% of accumulated sick leave

All accumulated annual leave

Personal leave (maximum of 2 days)

$50,000 life insurance

One (1) month's salary

PAID BY RETIREMENT
One year's pay (after 1 year's service) plus employee's contributions refunded with interest.

HOLIDAYS - 11 per year:

New Year's Day January 1st
Martin Luther King, Jr. Day 3rd Monday in January
President's Day 3rd Monday in February
Memorial Day last Monday in May
Juneteenth June 19th
Independence Day July 4th
Labor Day 1st Monday in September
Veteran's Day November 11th
Thanksgiving Day 4th Thursday in November
Friday after Thanksgiving
Christmas Day December 25th

OTHER BENEFITS: Employee Assistance Program
Travel and Official Expense Reimbursement
Uniforms and Safety Clothing
Tuition Assistance
Legal Plan

Agency Harford County

Address 220 South Main Street

Bel Air, Maryland, 21014

Phone 410-638-3201

Website http://www.harfordcountymd.gov

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