Customer Service Rep/Dispatcher - ARS of Colorado
ARS

Job Info

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Company Name

ARS-Rescue Rooter

Overview

ARS/Rescue Rooter is part of a national leader providing plumbing, HVAC and electrical products and services to our residential and commercial customers. We currently have an excellent opportunity for a Customer Service Rep/Dispatcher to join our team.

What we offer

• $20.00 - 24.00/hr. depending on experience
• Comprehensive benefits package including medical, dental, vision & life insurance
• $5 a week medical plan option with Health Saving Account and annual company contribution
• 401(k) plan with company match
• 13 days paid PTO and 8 holidays
• Quality, comprehensive paid training programs
• Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
• Opportunity to give back to your community through partnership with St. Jude Children's Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!
• Promotion opportunities! We love to promote existing employees who demonstrate skills and work ethic of success!

Responsibilities

• Answer customer calls within a busy office
• Set and schedule technician appointments for jobs
• Enter customer data into the computer
• Respond in a timely fashion to customer queries
• Resolve and assist customers by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements

Qualifications

• High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education
• One or more years of experience as a dispatcher
• Availability to work full time (8 hours a day), between Monday through Friday 7:00 am to 8:00 pm
• Rotating weekends, every other weekend - Saturday 7:00 to 7:00 pm, and Sunday 7:30 am to 6:00 pm.
• Ability to thrive in a fast-paced environment
• A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices
• Excellent organizational skills and the ability to coordinate multiple appointments
• Demonstrated listening, written/verbal communication, and interpersonal skills
• Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word
• Knowledge of the local geographic territory
• All candidates are required to undergo pre-employment drug screen and background checks.

If you are interested in joining our team, please apply now.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.

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