Customer Relations Specialist - Crisis Center
Compass Health Network

Job Info

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Compensation: $17.89/hr

The Customer Relations Specialist BHCC/YBHUC is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics, entering information in internal and external systems as required, assisting, and linking to the appropriate clinician at the local Behavioral Health Crisis Center and/or Youth Behavioral Health Urgent Care. This position requires continuous interactions with co-workers and individuals in behavioral health crisis.

This is a full-time, benefit eligible position scheduled Monday-Friday, 9:30 am - 6:00 pm, at our Wentzville Behavioral Health Crisis Center.

Responsibilities Include:

• Provide welcoming customer service to all clients
• Data Entry into EHR systems
• Complete any necessary paperwork, ensuring all required forms are completed in entirety
• Answer phone in polite and courteous manner and direct calls/messages as appropriate
• Monitor waiting area to ensure timeliness of appointments
• Check provider's schedule daily for additions
• Schedule services based on clinical recommendations
• Disperse daily mail
• Ensure lobby/waiting area is clean and picked up
• Support Director with preparing State Data each month
• Update site's internal data sheet daily
• Check EMOMed and CIMOR for insurance verification and other data points
• Collaborate and communicate in a professional manner with BHCC multi-disciplinary team members throughout shift
• Act as facilities captain for BHCC site, regularly attend meetings, schedule and run drills and perform checks each month
• Support clients with scheduling follow up appointments
• Support team with procurement orders for site
• Participate in quarterly all staff BHCC meetings
• Keep abreast of any updates/changes regarding insurance and communicate those to Director
• Communicate any changes/updates discovered through other means to Director
• Other duties as assigned

High School/GED preferred

At least one (1) year experience in customer service required

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri.
Our network of care includes Royal Oaks Hospital and Adapt of Missouri.
We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC).
Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.
Our mission is “Inspire Hope.
Promote Wellness.”

Why join us?

We believe some of the most passionate people in the world work here.
Our dedicated and talented staff are our most valuable asset.
We strive to provide a work environment and services that are inclusive for our patients and our employees.

At Compass Health Network, these are just a few of the benefits that we offer as an organization:

• Competitive benefits
• Advancement opportunities
• Professional development
• Licensure supervision
• Mentor opportunities
• Tuition reimbursement
• Scholarship program
• Employee Assistance Program
• Headspace Access
• Paid time off & Paid Holidays
• NHSC Loan Repayment Participant

We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone.
We look forward to meeting you!

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

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