Customer Advocacy Marketing Coordinator
Kforce Inc.
Job Info
RESPONSIBILITIES:
Kforce has a client in Minneapolis, MN that is seeking a Customer Advocacy Marketing Coordinator. This role will support our Customer Advocacy marketing team by working on administrative tasks and to support/facilitate the coordination of 'Operation Logo'. The will outreach to up to top customer accounts to gain approval from additional customers to use their logo in lists of customers, further showcasing the strength of the community to existing and prospective customers. This role requires excellent organizational skills, the ability to work cross-functionally, and effective communication with senior/executive customer contacts.Responsibilities:- Logo Outreach Program Management: Day to day management of Operation Logo outreach program, including tracking and managing logo approvals, sourcing company logos prior to outreach and updating usage across various tools (Excel, SharePoint)
- Cross-Functional Collaboration: Work closely with the customer advocacy marketing team, sales and customer success to determine/align on top customer accounts/targets to go after and ensure cohesive execution of outreach
- Data Management: Build Excel sheet to effectively manage/track outreach to top accounts (up to 500 across geos) ensuring adherence to nuance/preference of CSMs across geos and segments; Maintain tracking of data in Excel sheet and management of corresponding logo in SharePoint
- Customer Communication: Communicate directly with senior and executive-level customer contacts to request logo usage/approval
- Administrative Support: Assist the customer advocacy marketing team with various administrative tasks in the lead up to Dayforce Discover, ensuring smooth operations and efficient workflows
- Event Coordination: Administrative support for the customer advocacy marketing team around the planning and execution of Dayforce Discover - executive program, activations, speaker management, panels content coordination, etc.
REQUIREMENTS:
- Bachelor's degree (B.A.) in Communications or customer marketing-related field and a minimum of five (5) years of business experience working directly with senior/executive customers
- Proven experience in a marketing or customer advocacy role preferred
- Excellent organizational skills and attention to detail
- Strong communication skills, both written and verbal, with the ability to interact professionally with senior/executive-level customer
- Ability to work collaboratively across different teams and departments
- Proficiency in Microsoft Office Suite and familiarity with CRM systems
- Self-motivated and able to manage multiple tasks/workstreams simultaneously
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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