Coordinator, Account Management
American Cybersystems, Inc.

Job Info

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Innova Solutions has a client that is immediately hiring a Customer Account Management Coordinator

• Role: Full Time: Contract
• Job Title: Account Management Coordinator
• Job Type: 6+ Months Temp to perm
• Location: Remote

As a Customer Account Management Coordinator : your Responsibilities

• Will possess basic knowledge of all Managed Care solutions
• GMB Routing and Monitoring
• Customer outreach through email, over the phone, live chat, and intake form
• Manage an average of 10-15 customer cases at a time
• Answer an average of 15-40 incoming calls per day from pharmacies and Sales Team
• Lead as Managed Care point person on conference calls for pharmacy chains and buying groups
• Attend and engage in daily Team huddle
• Attend and engage in cross-departmental meetings

Skills

• Confident, articulate, and professional speaking abilities
• Maintain structured and organized day-to-day responsibilities
• Adaptable to the fluctuating healthcare landscape and open to new ideas and concepts
• Acts as an advocate and liaison between the customer and the client
• Applies basic concepts, principles, and technical capabilities to perform routine tasks
• Responsible for identifying and tracking customer pain points
• Uphold's department SOPs and SLAs and department goals
• Able and willing to troubleshoot technical issues
• Implement processes that improve overall customer experience

Education:

• Bachelor's degree preferred or equivalent work experience, preferred

• 1-3+ years of previous customer service experience preferred
• Strong communication skills
• Prior computer experience using Microsoft Office systems required
• Managed care, reimbursement, and in-store pharmacy experience preferred
• Strong verbal and written communication skills as well as great listening skills
• Organizational skills / Detail-oriented
• Multi-task oriented
• Possess a strong work ethic and team player mentality
• Rapport building with Sales

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!

Baby Rani
816-360-8269
baby.rani@innovasolutions.com

PAY RANGE AND BENEFITS:
Pay Range*: $20-$ 21 per hour.

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America's Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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