Contact Center Representative
Beacon Hill Staffing Group, LLC

Job Info

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Job Summary

Beacon Hill is seeking a Customer Service Representative who will play a crucial role as a front-line problem solver, providing empathetic support to customers, financial professionals, channel partners, and distributors through phone, email, and chat.

This role primarily involves remote work, with occasional on-site requirements, and requires a high degree of reliability and commitment.

Location: Hybrid with occasional on-site requirements in Saint Paul, MN

Shift: Primarily between 7:00 AM - 6:00 PM CST, Monday to Friday

Responsibilities:

• Provide compassionate, timely, and accurate responses to customers, financial professionals, channel partners, and distributors via telephone, email, and chat, adhering to service and quality standards.
• Assist customers in initiating various insurance claims.
• Explain and resolve complex claim, policy, or account-related issues to customers and clients.
• Meet or exceed call center metrics while delivering an exceptional customer experience.
• Cross-train into additional product lines upon successful completion of the primary training program.

Qualifications:

• Data-entry testing required.
• Strong customer service mindset with an "We do it with you" attitude.
• Active listening skills, empathy, and professional phone etiquette.
• Excellent verbal and written communication skills.
• Self-motivated, punctual, and dependable.
• Trustworthy with the ability to maintain strict confidentiality.
• Proficiency with computers, ability to navigate multiple systems, and strong typing skills.
• Effective time management and multitasking abilities in a fast-paced call center environment.
• Strong knowledge retention and problem-solving skills.
• Willingness to learn and grow with the company.

Technical Requirements:

• Must have wired internet connection.

• Internet speed: Download speed of 100 Mbps (25 Mbps minimal required), Upload speed of 10 Mbps (5 Mbps minimal required).

Physical Requirements:

• Ability to work a minimum of 40 hours per week.
• Proficiency in using a keyboard, mouse, and computer for up to 6-8 hours per day.
• Ability to use a phone for approximately 6-8 hours per day.
• Capability for simple grasping, including handwriting, paper manipulation, sorting, folding, etc., periodically throughout the entire workday.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

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