Call Center Customer Service Professional - II
The Judge Group Inc.

Job Info

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Location: Cary, NC
Salary: Negotiable
Description:
Title: Call Center Customer Service Professional - II
Location: Cary, NC (Hybrid)
Duration: Long Term Contract

JOB DESCRIPTION:

Hybrid 8 days a month, usually Tuesday and Wednesday's


Targeted Years of Experience: 3-5 years



Responsibilities:

• Answer incoming service calls from customers to perform initial diagnosis and take actions to correct problems

• Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks, providing additional guidance and education on processes as needed

• Enlist management personnel, support, or repair organizations as necessary to facilitate trouble resolution.

• Provide information to the customer regarding the current status or resolution

MUST HAVE SKILLS:

Candidate must be a US citizen - be able to obtain a Public Trust Clearance - Center is 24/7 so individual must be able to work all shifts
- Preferred client Experience

DESIRED SKILLS:
Strong in customer service, appropriate phone manners, ability to think and react to changing situation

EDUCATION/CERTIFICATIONS:

At minimum a High School diploma, some college preferred

Contact: agupta08@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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