Broker Accounts CSR
GFL Industries
Job Info
We are seeking for a Broker Accounts Customer Service Representative who will join our GFL team. The ideal candidate will answer broker accounts customer calls and emails on a daily basis and assist in resolving any questions or concerns in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
Why Join GFL?
GFL Environmental is the only major diversified environmental services company in North America. Our employees, collectively known as "Team Green," enjoy numerous benefits, including career advancement opportunities, competitive benefits, job stability within an essential services company, and the chance to make a positive impact every day for our customers and communities. Green for Life!
What's in it for You:
- 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage
- 401(k) with an employer match
- Employee Assistance Program with free counseling services
- Paid holidays & paid time off
- Competitive pay
- Growth opportunities
Key Responsibilities:
• Provide excellent customer service and professionalism to all customers via in person, telephone or email
• Answer incoming and make outgoing telephone calls to customers, as well as, our Operations teams
• Serve as main contact and provide changes for Broker/Sales accounts
• Tower entry of service change for Broker/Sales accounts
• Track customer information, concerns, and enter data into database
• Provide contact research for all customer changes
• Provide timely and accurate information regarding missed stops or other customer concerns
• Download, distribute and answer all customer inquiries received via email
• Implement Broker/Sales account information to include any necessary correspondence, maintain hauler listing, location survey, pertinent notes, etc.
• Dispatch service orders to the branches
• Answer phones in rotation as needed
• Perform other duties and responsibilities as required or requested by management
Knowledge, Skills, Abilities and Competencies:
• High School Diploma or GED.
• One (1) to Two (2) years customer service call center experience.
• Proficient in Microsoft Outlook, Microsoft Word and Excel.
• Ability to implement solutions to general and specific customer concerns.
• Excellent interpersonal skills.
• Good problem solving ability.
• Excellent data entry skills.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
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