Bilingual Customer Service Representative - Frederick
Roth Staffing Companies

Job Info

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Bilingual Customer Service Representative

Location: Frederick, MD

Pay: $20 - $24 per hour, based on experience

About Us:

Ultimate Staffing is currently seeking a dedicated and bilingual (English/Spanish) Customer Service Representative to join our client's team in Frederick, MD. If you excel in communication, problem-solving, and providing outstanding support, we want to hear from you! This position is temp-to-perm and fully in office.

Responsibilities:

• Provide exceptional customer service via phone, email, and in-person interactions.
• Handle inquiries, resolve complaints, and address concerns with professionalism and efficiency.
• Maintain accurate records of customer interactions and transactions.
• Assist customers with product/service information, billing, and technical support.
• Translate communications between English and Spanish as needed.
• Collaborate with team members to improve customer satisfaction and processes.

Qualifications:

• Fluency in both English and Spanish (verbal and written).
• High school diploma
• Previous customer service experience (2+ years preferred).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office and CRM software.
• Ability to multitask in a fast-paced environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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