Associate, HCI Operation Planning
Hyundai Capital America

Job Info

---

Description

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

• Medical, Dental and Vision plans that include no-cost and low-cost plan options

• Immediate 401(k) matching and vesting

• Vehicle purchase and lease discounts plus monthly vehicle allowances

• Paid Volunteer Time Off with company donation to a charity of your choice

• Tuition reimbursement

What to Expect

Support HCI department with development, tracking, and implementation of new processes and systems in support of the Power Protect Red Label (PPRL) line of products. Coordinate with various teams (Field, Accounting, FP&A, IT, etc) and vendors (Safe-Guard, PayLink Direct, ChannelNet etc.) to assist with the expansion of the Power Protect Red Label program, process, and systems.

What You Will Do

1. Assist in identifying process pain points and problems. Document and analyze current processes and identify opportunities for improvement. Assist in formulating recommendations, developing solutions, and execution of recommendations. Work with departments/teams/vendors to solve problems and encourage diversity of opinions while lending expertise to the process and work with business areas to implement changes/solutions. Adapt to changing environments by continued reevaluation of existing processes, technology, structure, policies, and procedures to ensure best practices are in place in support of Power Protect Red Label.

2. Project management, planning, scheduling, and tracking of key strategic initiatives and enhancements related to the PPRL program.

3. Provide necessary reporting on the Power Protect Red Label program (performance, issues, stats).

4. Collaborate with Field Team and Management on Power Protect Red Label expansion and risk mitigation strategies by introducing new processes and/or work with IT/Vendor on system enhancements (eg. Digitalization / Mobility).

5. Lead governance efforts by documenting policies & procedures, standard operating procedures, and/or program training materials to support expansion of the PPRL program.

6. Perform all other duties as assigned.

Qualifications

What You Will Bring

• 5+ years process improvement / project management / consulting experience

• 1-2 years related captive / auto finance industry experience (Credit/Funding, Servicing, F&I etc.)

• Major consulting firm / auto industry experience a plus

• Business Process Management (BPM) experience a plus

• Experience in a start-up company a plus.

• Experience with business process design/improvement, including gathering requirements, documenting

• workflows and developing specifications

• Experience working with IT teams to develop business requirements, to provide business guidance, to track status, and to participate in the testing of the solution.

• Experience in facilitating engagement and organizational change issues

• Bachelor's Degree required

• Knowledge of how process design and improvements connect with systems design

• Strong financial background

• Working knowledge of Accounts Receivable / Accounts Payable processes

• Knowledge of performance improvement principles, tools and techniques

• Strong PC: Microsoft Word, Power Point, Excel, Access, Visio, Projects

• Systems familiarity (JDE ERP; Seibel CRM; Salesforce.com; Daybreak, Data Warehouse (EDW), LeasePak)

• Experience with enterprise video communication tools such as Zoom, Blue Jeans, and Microsoft Teams

• Reporting Software experience desired (JIRA, Confluence, Tableau, OBIEE, SAS, Workbench etc.)

• Experience with creating Management / Operational reporting (eg. accounting, sales, scorecards, project status, etc.)

• Solid quantitative, data modeling and analytical skills

• Strong organizational/planning skills

• Resourceful and innovative problem-solving skills - focus on how to get tasks completed

• Excellent verbal and written communication skills

• Client service driven with excellent relationship management skills

• Ability to effectively engage with and present to the team and business partners

• Ability to facilitate collaboration with diverse groups both internal (Hyundai) and external (vendors)

• Team oriented, but able to work independently and manage multiple tasks

• Self-directed and results-oriented

• Flexible, adaptable, and hands-on approach

Work Environment

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.

---