Associate Customer Support Scientist
Azenta Life Sciences

Job Info

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At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

Location: South Plainfield, NJ

This is a hybrid role that requires 3 days on-site.

Responsibilities:

• Communicate with customers via phone, email, and live chat in a friendly and professional manner
• Review and ensure accurate submission of general inquiry information for order/quote submission
• Monitor on time delivery of supported genomics services and provide customers with status updates
• Follow Standard Operating Protocol and guidance of supervisors
• Provide consultation and troubleshooting for genomics services
• Provide support to related business units and Sales team regarding genomics services
• Assist with creating and completing internal projects to make the team more efficient
• Additional tasks and responsibilities as assigned by supervisor

Qualifications:

• Bachelor's degree in Life Sciences or equivalent years of related experience required
• Strong background in molecular biology is preferred
• Prior customer service experience is preferred
• Excellent interpersonal skills; both verbal and written are essential
• Closely follow Standard Operating Protocol (SOP)
• Functions well in a fast paced, customer-oriented environment
• Ability to react to situations with a "sense of urgency"

EOE M/F/Disabled/Vet

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