Assistant Director, Operations
The University of Chicago

Job Info

---

Department

Booth MBA: Student Life

About the Department

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.

Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.

Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.

As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.

For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.

Job Summary

The Assistant Director of Operations serves as an active member of the Booth Executive MBA team. This position will be responsible for the successful planning and execution of several program, community, and student-hosted events. This includes event planning, logistics, program operations, and coordination of activities and events for current and prospective students. This individual serves as an important resource to ensure an exceptional student experience and works closely with the Student Life and Program Operations teams in Hong Kong and London.

Responsibilities

• Manages a myriad of student events for 75-250 participants, which entails developing and delivering timed student communications, onsite event management, and contract processing appropriately.
• Assists with coordination, preparation, and delivery for flagship global student events, including Kick-Off Week, Elective Weeks, and graduation events for which students travel to Chicago from around the world.
• Serves as point person for student-run events, which entails setting and managing student expectations, creating contracts for student events, and ensuring prompt payment of invoices.
• Manages program operations, including handling maintenance requests, creating and maintaining listservs, and catering needs.
• Creates, maintains, and updates Executive MBA Program Canvas sites.
• Oversees numerous complex vendor relationships.
• Answers student questions and resolves issues when possible, including, but not limited to, Kick-Off Week, elective course selection, campus transfers, information updates, schedule/logistics, and events.
• Organizes current student social events including, but not limited to cross-cohort events, guest speakers, Elective Weeks events, Kick-Off Week events, and Graduation events.
• Manages hotel accommodations for students traveling to Chicago worldwide. Because of the timing of our global events, this can involve multiple hotels simultaneously. The incumbent also manages bi-weekly airport transportation contracts and student-facing processes, on which students' timely campus arrivals and departures depend.
• Coordinates and implements event logistics; researches and assists with vendor selection including negotiating vendor contracts, preparing event budgets, processing and reconciling expenses, and preparing financial reports.
• Processes invoices and reimbursement payments.
• Manages vital components of the class weekend experience such as catering, coordination with other relevant Booth departments, and other event logistics.
• Serves as a resource for London and Hong Kong teams and leads necessary committees.
• Assists in admissions yield efforts including, but not limited to yield events, phone calls to admitted students, admitted student gifts, buddy program, and admitted student inquiries.
• Completes special projects and undertakes additional duties for the Executive MBA program and the broader Booth student-focused events as assigned, including graduation.
• Coordinates with the students and staff to develop activities, programs, and initiatives related to student life, and/or community involvement. Develops and implements straightforward programming.
• Markets student activities programming throughout the year. Develops and implements protocols for evaluating the effectiveness of programs.
• Performs other related work as needed.

Minimum Qualifications

Education:
Minimum requirements include a college or university degree in related field.
---
Work Experience:
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
---
Certifications:

---

Preferred Qualifications

Technical Skills or Knowledge:

• Proficiency with computers, including MS Office and network functions.

Preferred Competencies

• Demonstrated expertise in program development and management and collegial and collaborative leadership style.
• A strong interest and capacity for working with students in providing academic counseling and support.
• Excellent organizational skills.
• Proven abilities to supervise projects and work on several projects simultaneously.
• Consistently meet deadlines, problem-solve, exercise good judgment to make decisions, prioritize, and work under pressure during seasonal high volume.
• Professional demeanor, including tact, discretion, and a customer service-oriented approach to the job.
• Maintain confidentiality.
• Outstanding interpersonal, verbal, and written communications skills.
• Effectively communicate with faculty and administrators at all levels within the University.
• Strong attention to detail for executing complex projects.
• Creativity in conceiving systems to solve problems and resourcefulness in pulling the needed elements and people together to implement them.

Working Conditions

• Work the following schedules - regular business hours, Monday- Friday, 8:00am-5:00 pm, when EMBA students are in session; hybrid staffing with remote work except for class weekends and when assigned by the Director; Flex hours as determined by the needs of programming.
• Work some evenings, every other Saturday, and occasional Sundays.

Application Documents

• Resume/CV (required)
• Cover Letter (required)

When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Student Affairs & Services

Role Impact

Individual Contributor

FLSA Status

Exempt

Pay Frequency

Monthly

Scheduled Weekly Hours

37.5

Benefits Eligible

Yes

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

---