Analyst, Managed Administrative Services
Computershare

Job Info

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JOB DESCRIPTION

Location: Shelton, CT; North Palm Beach, FL; Louisville, KY (Hybrid)

In this position, you'll be based in one of the above noted US offices for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex

We give you a world of potential

Computershare has an exciting opportunity for a permanent full-time Analyst, Managed Administrative Services to join our Managed Administrative Services (MAS) team.

There are a few things that make this opportunity truly fantastic:

• We work in a fun and collaborative team environment.
• We offer continuous learning and education opportunities and put emphasis on continued improvement and career growth.
• We offer a competitive total compensation package, with further details found below.

A role you will love

The Analyst, Managed Administrative Services, is responsible for coordinating client administrative activities following investigation, review and consultation with client. The Analyst operates to identify the means and ways of efficient and better application use for increased client satisfaction and retention with Global Entity Management System (GEMS), Registered Agent (RA) and Global Entity Services (GES) services. This exciting role will be responsible for working alongside our GES and RA teams to assist with client onboarding as a subject matter expert to support the set-up of GEMS for GES and RA client service delivery. The successful candidate will also focus on streamlining and automating the process over time to make it more cost efficient.

Other Responsibilities include:

• Work closely with GES and RA client onboarding, GEMS Implementation and CES teams may be as relevant to plan, coordinate and progress the GEMS set-up process

• Own and drive forward the set-up process relating to GEMS set-up, undertaking and/or organising all GEMS configuration and site set up steps in line with project plan and SLA guidelines

• Keep GES and RA client onboarding team appraised of progress, issues and areas identified for improvement

• Support GES and RA client onboarding team with addressing client queries, feedback and issues throughout the process

• Document processes, create knowledge tools and provide training /support to team members on process, configuration etc. as required

• Work with Technology Optimisation Lead and GEMS Product Development team to help identify and introduce automation and efficiencies to the process

• Assists in running special commissioned and other service projects, troubleshooting and consulting, problem solving, and resolving clients' concerns.

• Scrutinizes data to make tangible recommendations and assists in creating, reviewing, and approving software/database product configuration.

• Travels to client meetings, workshops and client conferences as needed.

What will you bring to the role?

• Advanced knowledge of GEMS, or similar software, and significant experience in system configuration is preferred.

• Experience consulting and building relationships with clients.

• Highly organized with the ability to work within project timelines/Service Level Agreements, and effectively manage client expectations.

• Effective communication skills, ability to build effective relationships at all levels and work as part of an international team.

• Detail-oriented and has a proven track record of delivering high quality work.

• Strong technical skills and problem-solving ability.

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

#LI-SM1 #LI-Hybrid

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

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